·What you’ll be doing:

Key Responsibilities

• To work with the Senior Technicians and stakeholders in the delivery of Scheme Events and Projects dentifying time scales, deliverables, quality, through to sign off, driving the planning process through effective action planning.
• To be responsible for the accuracy and quality of Scheme Events and Projects.
• To understand, build, maintain and enhance customer relationships.
• Regularly review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery. improve processes and reduce potential complaints and business risks.
• To support and assist the management team where required in all aspects of service delivery.

Key Tasks

• To deliver key projects and scheme events.
• To complete sample checking of casework to ensure accuracy is maintained.
• Provide excellent customer service to all clients, members and third parties in line with service level agreements.
• Control and enhance the quality of customer outputs in order to deliver an excellent customer experience through coaching, training action planning and process improvement where required.
• Support the team on complex casework, high value cases and complaints.

What we’re looking for:

Essential

• Knowledge of DB and/or DC schemes
• Accuracy, attention to detail and quality management
• strong call handling ability
• strong written communication skills in a variety of communication channels

Desirable

• Pension administration and work management systems
• Project Management Skills

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2023 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site