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Platform and Database Monitoring Intern at Fincra, Remote

  • Full Time
  • Internship
  • Mid-level
  • Remote
  • Remote

Website Fincra

Description

Job Title: Platform and Database Monitoring Intern

This role is to ensure real-time visibility into Fincra’s platform and database operations, enabling proactive incident detection, faster resolution times, and a smoother experience for customers using our diverse financial products across multiple African markets.

Responsibilities

  • Utilize APM tools to monitor API performance, identify bottlenecks, and track error rates across various services.
  • Actively monitor Observability dashboards for anomalies in platform health, performance metrics, and customer interactions.
  • Track key metrics on operational database dashboards (e.g., ClickHouse, Metabase) for performance bottlenecks, data integrity issues, and resource utilization.
  • Perform basic troubleshooting steps for identified incidents, gathering relevant logs and data. Escalate issues to the appropriate team (SRE, engineering, treasury) based on initial assessment.
  • Document incident details, troubleshooting steps, and communication logs. Create concise reports on observed trends and recurring issues

Required Outcome

  • Gain a deep understanding of API performance and identify issues that could impact customers.
  • Identify potential issues before they impact customers or escalate into major incidents.
  • Detects and reports database-related incidents that could affect transaction processing, reporting, or other critical business functions.
  • Minimize incident resolution times by ensuring swift and accurate escalation to the team best equipped to handle the issue.
  • Contribute to a knowledge base of incident resolutions and help identify areas for platform or database optimization.

Required Competencies

Technical Skills:

  • Basic understanding of cloud infrastructure and monitoring tools (Datadog or NewRelic experience a plus).
  • Familiarity with Application Performance Monitoring (APM) concepts and tools.
  • Familiarity with database concepts and ability to interpret key performance metrics.
  • Exposure to Linux command-line interface and basic scripting.
  • Aptitude for problem-solving and analytical thinking.
  • Documentation and troubleshooting skills.

Behavioral Competencies:

  • Strong attention to detail and ability to identify patterns in data.
  • Excellent communication skills (written and verbal) for clear incident reporting and escalation.
  • Proactive and eager to learn new technologies in a fast-paced environment.
  • Collaborative team player with a willingness to assist others.

Benefits

  • Internship Duration: Three to Six months
  • Mentorship and Training: The intern will receive guidance from experienced SRE engineers and have access to training resources to develop their monitoring and troubleshooting skills, with a particular focus on APM tools and best practices.
  • Potential for Growth: Based on performance, the internship could lead to a full-time position within the SRE team or other technical departments.

 

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To apply for this job please visit fincra.bamboohr.com.

Platform and Database Monitoring Intern at Fincra, Remote
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