POS Support Associate

About you

• A Bachelor’s degree in business or any related discipline from an accredited university.
• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Able to manage tasks effectively and act professionally within the workplace and with customers.
• Proficiency with Microsoft Office Suit
• Experience in configuration, installation of software and hardware products is a plus
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

About the Role

You will be responsible for:

Terminal Repairs

• Diagnose and Repair faulty Terminals (software & hardware issues)
• Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution

• Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
• Ensure the adherence to SLA’s for terminal repairs
• Effectively manage complaints for walk-in Agents

POS Deployment & Inventory Management

• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
• Receive new Terminals at regional hub, ensuring correct stocktaking
• Record all stock received and inventory movement at regional hub.
• Organize and maintain inventory and storage area for the assigned hub.