Product Specialist

About the job

Founded in 2019, now 230 Neaters-strong and with over $40million in funding, Neat is the fastest growing player in the Audio-Visual Hardware space. We are a preferred partner of both Zoom and Microsoft Teams, with plans to expand even further. Neat was established by a group of the industry’s most respected professionals, having already enjoyed huge successes from their previous endeavors. Now, we’re doing it again with products so exciting and elegant that customers and competitors alike are talking about Neat.

At Neat, a Product Specialist serves as the main product expert and technical resource for the Neat sales teams and partner community. Three main points of focus comprise the majority of a Product Specialist’s responsibilities:

Sales Collaboration

Neat Product Specialists team with sales and / or partner representatives to ensure that customers and partners understand the value of Neat’s products, design philosophy, and roadmap. A Product Specialist will support Neat sales representatives in customer opportunities, closely align with them on customer strategy, and oversee the technical aspects of product evaluations / proofs of concept.

Product Team Ambassador

Product Specialists act as the face of our product development team to the customer and partner community. They are responsible for collecting and responding to customer feedback and feature requests, evaluating them based on relevance, and communicating them effectively back to the product team. Also, Product Specialists are expected to understand Neat’s product and feature roadmap and deliver future-state messaging to partners and customers clearly and effectively.

Product Evangelist

Product Specialists play a vital role in bringing the ‘wow-factor’ of Neat to both fellow Neat colleagues and the rest of the world. Product Specialists are often called upon to help conduct internal training for the sales teams on how to most effectively talk about the value of Neat’s technology, how to do an effective product demo, etc. Product Specialists might also be asked to co-host webinars or other marketing events, and help communicate new product and feature releases to the public.

Skills Required

Product Specialist candidates will have a strong professional background in videoconferencing and commercial audio-visual technologies. Broader knowledge of unified communications and collaboration technologies (web conferencing, IP telephony, etc.) are a plus. Strong communication / presentation skills are highly desirable.

With a significant global presence, Neat has multiple physical locations and remote Neaters based internationally too. We don’t restrict where we find our talent and who we hire. We use our technology to showcase that with Neat, you really can work seamlessly from anywhere.