Project & Service Team Member at Support Tech LLC

About this job

As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle

of technical projects. You will:

● Coordinate Projects: Manage timelines and deliverables for low voltage installs, including

data cabling, CCTV, and access control.

● Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho

Projects for long-form deployments.

● Communicate with Precision: Act as the bridge between clients and field technicians,

ensuring everyone is aligned and informed.

● Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware

inventories, and close-out reports.

● Adaptive Support: Handle incoming communications via Dialpad and jump between

independent tasks and collaborative team goals without missing a beat.

Requirements

We are looking for a professional who balances technical "know-how" with administrative

excellence.

● Experience: 2–5 years in a project coordination or service admin role, preferably within

the low voltage or IT industry.

● Technical Familiarity: A solid understanding of Ubiquiti networking, access control

systems, IP cameras, and structured cabling.

● Software Proficiency: Prior experience with Zoho Desk and Zoho Projects is highly

preferred.

● Language Skills: Exceptional written and verbal English is non-negotiable. You must be

able to communicate complex technical details clearly.

● The "Pro" Setup: Because this is a high-performance remote role, you must have:

○ A quiet, distraction-free workspace.

○ A reliable, high-speed internet connection.

○ Dual monitor setup for efficient multitasking.

○ PC hardware: Intel i7 processor (or equivalent) or better.

Benefits

Global Reach: We are open to the best talent worldwide, regardless of your region.

● Immediate Impact: This position is available for an immediate start.

● Growth Environment: We are a growing company where your contributions to our

processes will be felt and valued.