Provider Relationship Manager at VSP Global Careers

  • Full Time
  • Remote
  • Remote

Website VSP Global Careers

Develop, maintain, and cultivate productive relationships with providers, retail chains, strategic partners and their staff. Ensure providers’ understanding of how VSP Global can maximize the growth of their practice. Educate providers on VSP Global and its initiatives, leveraging team knowledge and resources. Manage assigned region, working with other to ensure support of the department.

Provider Relationship Manager at VSP Global Careers

  • Establish relationships and become an expert on VSP plans, programs and products. Build relationships that result in positive adoption, achievement of VSP Vision Care program targets and support of VSP Global strategic initiatives.
  • Exercise critical thinking and analytical skills in the initial entry and maintenance of provider data ensuring the integrity of all shared provider information.
  • Use independent judgment to resolve complex issues and escalations, coordinating with internal and external business partners when needed.
  • Responsible for provider data ensuring all business partners have access to high-quality and accurate information.
  • Negotiate and manage special provider arrangements based on geographic patient access considerations, business needs and client requests.
  • Analyze practice structure and documents submitted by providers in support of their practice ownership information. Determine document routing based on analysis.
  • Manage, troubleshoot and resolve network, retail, and other non-traditional provider issues. Escalate issues to the appropriate business areas and drive solutions when applicable.
  • Gather and review client/provider information to determine network composition that ensures client (performance guarantee) needs are met. Compose professional and concise correspondence to providers, retail chains, strategic partners, clients, office staff, and governmental agencies.
  • Act as communication focal point for critical provider outreach, during natural disaster relief efforts, activity recruitment, and surveys.
  • Demonstrate a broad knowledge of the organization’s strategic direction to achieve growth objectives and operational goals. Act as an internal resource for business partners.

Minimum Qualifications

  • Bachelors degree in Business, Communications, or other related area or equivalent experience
  • Three years experience in a health care environment or customer/client services
  • Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues
  • Demonstrated advanced communication, influencing and problem solving skills
  • Experience working directly with providers and staff on policies and procedures resolving complex issues
  • Regularly exercise discretion and independent judgment in the performance of job duties
  • Proven ability to balance provider needs with VSP’s corporate objectives
  • Ability to work independently and in a team environment

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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Provider Relationship Manager at VSP Global Careers


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