Retail Manager

About the job

As we begin our expansion into permanent physical stores, we are looking for a Retail Manager for our first location in Ikoyi, Lagos.

Responsibilities

Your responsibilities will include, but are not limited to:

• Managing the day-to-day operations in the retail locations and analyzing results

• Managing sales, orders, salon + customer service staff

• Managing staff timetables

• Aiding in developing new structures and processes

• Assisting in executing KA sales + marketing strategy

• Liaising + networking with a range of stakeholders: senior management, suppliers, colleagues + partner organizations,

In summary, the main aim of the role is to ensure the smooth running of our retail store, addressing/troubleshooting problems as they arise, managing staff and effectively communicating store activities to the Founder and other senior management.

Qualifications

We are looking for someone with the following non-negotiable characteristics: • Previous experience managing a retail team (we will follow up on references)

• A “people person” – someone who can get on with junior staff, senior management and customers alike

• A problem solver who doesn’t just burden management with issues, but can think through and present potential solutions

• A team player who truly wants to see the business succeed

• Demonstrable professionalism and ambition, with an extremely strong work ethic

• The ability to think on your feet without requiring constant instructions or validation

• Excellent communication skills (both spoken and written)

• Strong organizational, people + time management skills, with the ability to multi task

• Attention to detail

• Self-discipline, a strong work ethic + trustworthiness

• The thirst to keep learning