Job Responsibilities:

• Support and maintain the company’s Jira and Confluence account and enforce best practices and standards
• Be a technical expert on tool usage, standard methodologies, and implementation
• Document product solutions that align with the company’s goals
• Identify performance bottlenecks and gaps between current and desired end states
• Work with the team to ensure consistent performance
• Troubleshoot and fix technical issues
• Assist in the delivery management processes and enforcement
• Provide scheduled and ad-hoc demos and trainings of all Atlassian Tools
• Communicate and collaborate with internal/external teams and relevant stakeholders

Job Requirements:

• Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
• At least 5+ years of relevant experience as a software developer
• A minimum of 5+ years of experience with hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk, and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.)
• Solid experience in enabling enterprise-level processes using Jira and Confluence
• Experience with configuring and supporting integration using development tools on Jira
• Experience managing reports on Jira and supported reporting applications
• Comprehensive understanding of SDLC, ITIL, and Agile Frameworks
• Technical understanding of common networking terms and tools
• In-depth understanding of the business processes that are supported by Jira and Confluence
• Prior experience working in a dynamic and agile environment
• Ability to work independently with minimal guidance in a rapidly changing environment
• Ability to manage multiple clients and deliverables within stipulated deadlines through effective time-management and planning
• Excellent interpersonal skills and communication, both written and spoken
• Strong facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Solid work ethic and the ability to work with diverse teams across different time zones
• Ability to take care of multiple tasks and adapt to changing priorities