Senior Operations Associate at Africa Resource Company

Duties/Responsibilities:

• Obtain an in-depth understanding of all the solutions provided by the team.

• Manage internal projects by ensuring they stay on track and are effectively prioritized

• Lead key operational improvement strategies and initiatives across the company

• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.

• Develop and implement operational strategies, goals, and initiatives in line with the company’s overall objectives.

• Analyze market trends, customer demands, and industry best practices to identify areas for improvement and innovation.

• Evaluate and streamline operational processes to enhance efficiency, productivity, and quality.

• Monitor key performance indicators (KPIs) to assess operational performance and identify areas for optimization.

• Implement continuous improvement methodologies to drive process enhancements and cost savings.

• Optimize resource allocation, including personnel, equipment, and materials, to meet operational requirements.

• Coordinate with other departments to ensure seamless integration and collaboration across the organization.

• Monitor and manage budgetary aspects related to operations, ensuring cost-effective practices.

• Implement and maintain quality control standards and procedures to ensure products or services meet or exceed customer expectations.

• Ensure compliance with relevant regulations, standards, and industry best practices.

• Collaborate with internal stakeholders to align operations with business objectives.

• Build and maintain strong relationships with external partners, suppliers, and vendors to support smooth operations.

Requirements

• Minimum of 4 and maximum of 6 years working experience

• Experience in a Strategy, Operations or Project Management role

• Excellent communication and leadership abilities

• Experience or understanding of the financial services industry is desirable

• An analytical mind with strong attention to detail

• Knowledge of continuous improvement tools and techniques

• Proficiency in using relevant software and systems for operational analysis, reporting, and project management skills

• Excellent communication and leadership abilities

• Ability to collaborate with other teams and external service providers

• Ability to work under pressure with high volume and tight deadlines

• Excellent excel and computer skills.