Service Operations Executive

Job Summary

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.

Key Responsibilities

Ensure delivery of accurate and timely operations service delivery for seamless pre-processing, real-time processing, dispute management and post transaction processing activities with regards to the following services;

Functional Responsibilities

• Settlement Computation and Collation
• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly.
• Identify exceptions to the above, investigation and resolve/escalations

Dispute Operations

• Arbitration.
• Arbitration Billing.
• Pre-arbitration.
• Chargeback processing.

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice.

Service Desk

• Case Resolution.

Administration

• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization.

Education And Experience

Academic Qualification(s): ▪ BEng. / BSc.Professional Qualification(s): ▪ N/A however relevant experience in EFT and/or accounting systems principles is an advantageExperience (Number of relevant years): ▪ 0 – 2 years