About the role:

We are recruiting for a ServiceNow Developer to join our Software Support team. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders and end users to provide application support, system development, delivery, testing and documentation services. The applicant will need to have hands-on experience of designing and developing solutions, writing and maintaining code and taking this through the test and deployment process.

Role and responsibilities:

• Configuration of ServiceNow using an Agile development methodology
• Develop and maintain workflows and scripts across existing ServiceNow applications, with a view to automate and improve business processes as much as possible
• Support business processes such as Incident, Change, Problem, Knowledge management etc.
• Continuously improving the platform offering and collaborating with other areas of the Software team to ensure ServiceNow is being used to its full potential
• Liaise with business stakeholders to understand and document requirements, agree acceptance criteria, and work with the team to ensure the backlog is well managed and the right solutions are delivered
• Maintain a thorough testing protocol for any system changes

What you’ll be doing:

• Experience working as a ServiceNow Developer, carrying out system maintenance and new implementations
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions
• Experience of the CSM module
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting
• Demonstrated knowledge of scripting in one or more of the following: JavaScript, Web Services, HTML, Angular etc.
• Excellent understanding of ServiceNow platform administration

About Capita Technology and Software Solutions:

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.