Shared Services Manager

About the job

JOB TITLE: Shared Services Manager

LOCATION: The Mander Centre, Wolverhampton

REPORTING TO: General Manager

SHIFT PATTERN: 5 out of 7, 40 HOURS PER WEEK

SALARY: Competitive

MAIN PURPOSE OF ROLE:

As the Shared Services Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Wolverhampton. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.

ABM Services operate in an honest and integral manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.

KEY RESPONSIBILITIES:

To manage the delivery of the contract in line with company policies and procedures
Manage all aspects of the ABM colleagues including, training, H & S, development and welfare at work
Ensure all SIA licences and vetting for security teams are in place and updated accordingly
Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to

do the job

Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents
Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a

continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered

Provide professional support to the business in service related matters and to the client in all contract matters
To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is maintained at all times
Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site

staff

Carry out daily audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the premises at all times
Manage recruitment, induction training, developing and retraining of staff, to include customer service training
Ensuring all staff employed by ABM are competent to carry out their role
Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements
To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
Prioritize all incidents ensuring all key personnel are kept fully informed at all times
Ensure strict compliance to the Data Protection Act and associated regulations
Deliver excellent leadership, communication and motivation to the site based team including communicating on a

daily basis so that a sound communication channel exists in order that team goals can be achieved

Ensure objectives, performance reviews and Toolbox Talks are completed on a monthly basis
Lead the team in the identification of training needs and ensure accurate site records are maintained at all times
Ensure any night/pm activity is correctly supervised and measured
Manage the incident and accident reporting procedures
Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics
Complete all company paperwork as required
Conduct return to work interviews and perform absence management processes as required
Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning

specification and to BICS standards

Support the client’s environmental objectives
Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client always informed
Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client
Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures
Ensure sufficient staff and equipment are available to meet all events requirements
Ensure regular communication and engagement sessions are in place
Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures
Foster and maintain excellent relationships with all parties on site including occupiers,
Ensure we maintain a “one team” approach with the facilities management team
All items of expenditure are to be either agreed and approved by the client in an open book format
Ensure that all administration requirements of the client are met correctly
Attend the monthly management meeting with Facilities Management and ABM General Manager
Promote the ABM and Client brand at all times
Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services

Person Specification:

Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals
Ability to compile clear and concise written reports
Budget management skills
Problem solving and decision-making skills
Ability to manage resources
Leadership skills which will include the ability to effectively manage change
Computer skills, specifically in relation to using Outlook and Word
Good time management and prioritisation skills
SIA Door Supervisor and CCTV license holder is desirable

Essential Skills

Sound Leadership skills
Good Communication skills
Good Interpersonal skills
Ability to show initiative and responsibility
IOSH Qualification
Security Qualified (SIA) and Knowledge of industry best practice
Deal with customers internally and externally
Be able to take responsibility
Good working Knowledge of Cleaning & Support Service Industry
Experience of Security Services is preferred but not essential
High Level of Numeracy
Ambitious
Flexible approach