Website WebFX
Software Quality Assurance Lead
Who We’re Looking For
Desired Education
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- A Bachelor’s degree is preferred.
- Pre-employment testing is required.
General Knowledge
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- Fluent in English (written and verbal). Resume must be in English to be considered.
- Comfortable with both object-oriented and procedural programming methodologies
Qualities
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- Likes to get things done, highly efficient
- Commitment to delivering high-quality communication, and bug fixes to users
- Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
- Enjoys solving problems
- Customer-centric mentality, highly empathetic to users
- Obsesses over details
- Enjoys writing processes and making technical concepts more consumable for their audience
- Ability to understand prioritization/urgency level
What You’ll Do
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- Ensure all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
- Test site bugs yourself and confirm if you’re able to replicate
- Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
- Update application documentation, processes and standard operating procedures
- Publish in-app guides/documentation answering frequently asked questions
- Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
- Manually test new features and bug fixes
- Clearly communicate when Requests need edits or additional information
- Report on weekly KPIs: ie. tickets received, tickets completed, etc.
- Report on guides/help docs analytics / usage
To apply for this job please visit jobs.lever.co.
Software Quality Assurance Lead at WebFX
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