Sr. Inside Sales Representative

The Sales Assist group serves customers as they evaluate and buy Zapier’s upmarket offers, through being a dedicated sales point-of-contact. We help customers by fielding inbound demos over Zoom, inspiring deep automation use cases pertaining to their role, and addressing any questions through their procurement and buying process. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s upmarket products, with you as the sales touchpoint.

About you

• You have 3+ years of quota-carrying software sales experience (software experience is preferred, especially across product-led companies with both self-serve and sales GTM).
• You have 2-3 years of direct closing experience.
• You have full-cycle sales experience from lead generation through to closing.
• You’re experimental and have the ability to test our ideas rapidly.
• You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
• You proactively self-manage with a high degree of agency to manage your pipeline and hit quotas.
• You’re an effective communicator and can present to an executive audience with ease.

Things you’ll do

As an Inside Sales Representative, you will have 3 main responsibilities:

Showcase Zapier as a potential solution for teams and businesses: You’ll lead demos virtually to model a wide range of use cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use cases to help inspire more ways they can automate within their business. You’ll do this over 30 to 60-minute video conferences where you’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to turn leads into customers.

Run sales motions that drive adoption of Zapier across our upmarket plans: You’ll leverage product and customer data (product insights, role-specific use cases and existing adoption patterns) to identify, connect with, and convert customers to our upmarket plans. To do so, you’ll partner with the broader sales leadership to experiment, design, and execute sales plays.

Maintain feedback loops back into the rest of the organization: Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities or identifying areas where improved collateral may have accelerated the sales process. To do so, you’ll need to be excellent at written communication.

You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.