Store Man

To ensure the store aligns with the operational objectives of the company and apply the resources of the store implement all approved strategies so as to raise customer pool, provide customer satisfaction and optimize profitability

*DUTIES AND RESPONSIBILITIES*

Daily posting of Cashiers to tills as well as merchandizers and brand reps.

Carry out the start-of-day SOP and ensure the End-of-day SOP is adhered to

Manage staff attendance and daily Spot Roll Call for all Staff by Department/Section (Back up for Staff Attendance Record)

Ensure the store is “clean” and “safe” both inside and outside – for all customers, contractors, staff and visitors

Keeps Daily stock adjustments records, Reports Observations and problems to relevant departments such as warehouse, inventory, ICT etc., for necessary action and manage stock update: Shelf stock and System Stock Level Balance

Ensure strict compliance with all relevant company policies and SOPs such as Pricing / price slash, dress code, reporting, Purchasing, receiving/confirming Stock, Reorder list, Shelf Tagging, Price mismatch, Shelf Sharing, Product cleaning etc.

Ensure staff discipline or otherwise liaise with the HR department to manage indiscipline as may be appropriate

Ensure adherence to Regulatory/Business Certifications e.g., Health, Fumigation, Water Analysis, Food Handlers, etc.

Review of Expiry Product Record (at least two times a week with sign off with date of his review)

Liaise with the category buyers for all product purchase, returns from locations (before it is effected) and new vendor

Monitors Stock availability in the shop, Liaise with the WH

Manager on Stock delivery schedule from central warehouse

Identify, collate, review and report slow moving and damaged stock by department/product category.

Manage price changes – action new instructions, verify those discontinued, advice to inventory
Keep updated about product SKUs, packaging presentation, offers and promos in liaison with the Commercial department

Monitor the activities of competition close to the store and be sensitive to changes in customer behaviour

Manage customer feedback and complaints while driving teamwork to ensure customer satisfaction and return

Manage the store resources – petty cash, premises, utility (generator, etc.)

Manage and supervise contractors (plumber, electrician, carpenter, etc.) to ensure safe, efficient and timely job delivery

Act as ambassador of the company and manage information flow (non-disclosure) within and especially with visitors

All other duties assigned

*EDUCATIONAL / PROFESSIONAL QUALIFICATIONS*

B.Sc. or HND in any discipline – preferably in Business Administration / Membership of NIM is an added advantage

EXPERIENCE, ABILITIES AND COMPETENCIES

5 years cognate experience from a retail business / FMCG sector, 3 of which is in the capacity of ‘Manager’ or ‘Supervisor’

Interested candidates should send CV’s to info.micmerry@gmail.com using position as the subject.