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Student Support Adviser (Psychology) at Kaplan International

  • Full Time
  • Permanent
  • Remote
  • United Kingdom
  • Remote (Remote)

Website Kaplan International

Student Support Adviser (Psychology)

Summary of the Role

As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for students undertaking our Essex Psychology programmes.

You will provide our students with pastoral support from the point of enrolment and throughout their learning journey, offering a warm welcome and taking responsibility for planning their ongoing study. You will inform students of their progression options, monitor engagement to identify anyone who might be considered ‘at risk’, and explain complex policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure.

You also will guide students when making key study choices and offer recommendations as to which study path is most appropriate. At the end of their study journey, you’ll hopefully have the chance to meet your students and their families at graduation to celebrate their success.

Key Responsibilities

  • Act as the first point of contact for any non-academic queries.
  • Provide advice and guidance relating to study choices e.g., module choices & study speed.
  • Monitor student engagement in relation to their academic studies, including module & assessment engagement.
  • Identify ‘at risk’ students, liaise with relevant departments to establish appropriate support mechanisms and formulate personalised contact plans.
  • Provide encouragement for students to remain actively engaged with their studies through regular contact by phone and email, taking into consideration individual circumstances and academic profile.
  • Supporting students at critical points during their studies, e.g., within the resubmission/induction period, with reassurance and guidance.
  • Collaborate with the Academic & Quality Teams to identify and resolve any issues related to the academic journey, offering advice and guidance to students where needed.
  • Create accessible materials aimed at providing additional support to students and enhance internal processes to better support students.
  • Maintain and enhance overall student satisfaction and retention.

Key Requirements

This exciting opportunity requires applicants to have a Psychology undergraduate degree, and we would particularly welcome applications from candidates with a postgraduate qualification and/or experience of working in a higher education or customer-service environment. Requirement specifics include:

  • An undergraduate degree in Psychology.
  • Excellent interpersonal and communication skills, including diplomacy and tact
  • Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail
  • Evidence of initiative and problem-solving skills
  • Excellent IT skills, particularly in Excel and Word
  • A professional manner and an ability to handle sensitive information on occasion
  • A desire to work in a highly collaborative environment
  • A willingness to understand and adapt to new challenges

CV and Covering Letter

If this sounds like the kind of job you’d enjoy, please apply with your CV. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:

  • Why do you feel you are the best candidate for this position? (100 words maximum).
  • Tell us about your previous experience supporting students/clients/customers? (100 words maximum).
  • Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).

To apply for this job please visit

Student Support Adviser (Psychology) at Kaplan International
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