Support Associate at Rhino

  • Remote
  • Remote

Website Rhino

Support Associate

So we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st century. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. We’ve already saved hundreds of millions of dollars for renters and are trusted in over 1 million homes nationwide, and most importantly, we’re just getting started…

In this role you will: 

  • Provide day-to-day support of customers (partners + renters), which includes real-time conversations via telephone, live chat, and email.
  • Resolve issues in a timely way while effectively prioritizing customer needs.
  • Triage tickets to the appropriate internal departments and work with them to resolve the issue.
  • Identify trends in support needs to influence site design, email copy, and product workflow.
  • Identifies and resolves customer issues (focused on reducing effort).
  • Develop an ability to anticipate future needs of customers, thinking about the holistic experience.
  • Demonstrates an excellent capacity to learn quickly and adapt responses to customers based on procedural and product evolution.

We’re ideally seeking:

  • 0-2 years in Customer Support, B2B or B2C experience preferred.
  • Experience with Zendesk is a plus.
  • An expert communicator in both small-talk & high-pressure moments.
  • Excellent time-management skills. Takes the lead on projects while juggling other tasks.
  • Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
  • True team player. Open to accepting feedback to ensure the team’s success.
  • Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.

Benefits: 

  • Competitive compensation and 401k 
  • Unlimited PTO to give our employees a little extra R&R when they need it
  • Stock option plan to give our employees a direct stake in Rhino’s success
  • Comprehensive health coverage (medical, dental, vision)
  • Remote Work Program to allow for flexibility between home and the office
  • Generous Parental Leave to create a family-friendly culture
  • Wellness Perks (Gym, Classpass, & Citibike Memberships)
  • Commuter Benefits through a Flexible Spending Account
  • Fintech Equality Coalition Founding member

To apply for this job please click on -> boards.greenhouse.io.

Support Associate at Rhino

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