Support Associate at Rhino

Support Associate

So we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st century. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. We’ve already saved hundreds of millions of dollars for renters and are trusted in over 1 million homes nationwide, and most importantly, we’re just getting started…

In this role you will: 

• Provide day-to-day support of customers (partners + renters), which includes real-time conversations via telephone, live chat, and email.
• Resolve issues in a timely way while effectively prioritizing customer needs.
• Triage tickets to the appropriate internal departments and work with them to resolve the issue.
• Identify trends in support needs to influence site design, email copy, and product workflow.
• Identifies and resolves customer issues (focused on reducing effort).
• Develop an ability to anticipate future needs of customers, thinking about the holistic experience.
• Demonstrates an excellent capacity to learn quickly and adapt responses to customers based on procedural and product evolution.

We’re ideally seeking:

• 0-2 years in Customer Support, B2B or B2C experience preferred.
• Experience with Zendesk is a plus.
• An expert communicator in both small-talk & high-pressure moments.
• Excellent time-management skills. Takes the lead on projects while juggling other tasks.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.

Benefits: 

• Competitive compensation and 401k 
• Unlimited PTO to give our employees a little extra R&R when they need it
• Stock option plan to give our employees a direct stake in Rhino’s success
• Comprehensive health coverage (medical, dental, vision)
• Remote Work Program to allow for flexibility between home and the office
• Generous Parental Leave to create a family-friendly culture
• Wellness Perks (Gym, Classpass, & Citibike Memberships)
• Commuter Benefits through a Flexible Spending Account
• Fintech Equality Coalition Founding member