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Supporter Donations Assistant at Macmillan

  • Full Time
  • Permanent
  • Remote
  • United Kingdom
  • Remote (Remote)

Website Macmillan

Supporter Donations Assistant

Looking to gain operational customer care experience within a large, complex, and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you…

About the role

The Supporter Care department is looking for x4 Supporter Donations Assistant it join our Supporter Donations team for our Peak Season.

You’ll be processing high volumes of income and inputting them on the income system, resolving queries from our supporters, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels, process online event registrations & donations, revalidate eligible Gift Aid, cleanse data and address all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office – arrangements to be discussed dependent on contractual location.

We would love to hear from people who:

  • Are target driven and someone who always meets deadlines
  • Have an eye for detail and investigate
  • Are passionate about creating meaningful written correspondence in line with brand guidelines
  • Are happy working on repetitive tasks and can cope with high-volume data processing
  • Able to pick up new technical systems and complex processes quickly
  • Strive to offer unrivalled customer service to supporters and internal teams
  • Enjoy working in a large, fast-paced team

To apply for this job please visit

Supporter Donations Assistant at Macmillan
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