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Team Experience Manager at Float, United States, Remote.

  • Entry Level
  • Full Time
  • Remote
  • Remote

Website Float

Description

Who We Are

Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for a Team Experience Manager to join us. From Portugal to Romania, Taiwan to New Zealand and many countries in between—our Engineering, Operations, Product, Marketing, Design, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re aligned with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.

Why We’re Hiring For This Role

We’re a team of 40+ folks living our best work life, and we’re looking for the next member of our Operations team. We’re wanting to make a bigger impact on the way we help our team in their work life through career development opportunities and access to educational content related to their role, our culture, and the tools and processes that we rely on every day. This role will ensure every team member at Float is set up to succeed by creating asynchronous content that supports our team through their time at Float, from onboarding to role changes, moves to management, or team changes.

Being fully remote and asynchronous, we put a lot of focus on the health and well-being of our team, going the extra mile to understand their experience and find ways to live our Float values and nurture our culture.

Our Operations team’s scope includes business operations, talent, and people operations. We organise the annual team meetup (this year, it’s in Japan), and we make sure our team is not just set up to succeed and do their best work, but also manage the demands of their life outside of work.

This is a newly created position that is taking on responsibilities currently within the scope of other Operations team members; our Business Operations Manager (Sarah), Talent Experience Coordinator (Romina), Talent Partner (Linda), and Director of Operations (Georgie). While Georgie is on family leave from December 2023, the Team Experience Manager will lead some of her critical project work, such as supporting Romina with decision-making and direction as she plans our meetup for 2024 and also leading our performance review process.

Our Director of Operations, Georgie, explains the critical role you will play within our Operations team. Watch this Video

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our team.

What You’ll Be Responsible For

You’ll be responsible for the People Operations projects and processes that support the entire employee lifecycle of our team, with a particular focus on onboarding, learning and development, and diversity and inclusion.

From the get-go, you’ll take ownership of our onboarding program. We invest a lot of care and creativity in making our newstarter’s onboarding experience exceed expectations by being informative and seamless.

You’ll work closely with our part-time Talent Partner in the early stages of the hiring process through job requisition and role planning and work with the hiring team to provide strategic input to role discussions as needed. Once an offer has been accepted, you’ll work closely with the hiring managers and new team members throughout the 3-month probationary period to ensure they have all the resources they need to succeed in Float’s async remote environment. Our Talent Experience Coordinator, who supports the administration of hiring, onboarding and team experiences, will report to you and support you with these processes

As a growth organization we design processes that scale, and you’ll have the freedom to jump in and develop these People Operations processes to meet the growing needs of our team. You’ll partner with our Business Operations Manager to keep documentation such as our handbook up-to-date.

You’ll be responsible for identifying training needs and designing a bespoke program representing our culture and working methods. Partnering with Managers, you’ll have the opportunity to lead this from inception to execution.

Longer-term, you’ll work on our Diversity and Inclusion strategy. Partnering with our Director of Operations, you’ll lead our D&I initiatives, ensuring that we have processes in place to measure our success in terms of D&I and our team experience.

You’ll work with our Business Operations Manager to gather insights on our team’s experience, ensuring that we are set up to listen, learn, and, importantly, operationalize our learnings.

What You’ll Need To Be Successful

You’re a natural trainer and coach and have deep experience as an HR Business Partner, People and Culture Manager, L&D Manager or background in Strategic People Operations roles. While you have a solid understanding of traditional HR processes, you’re an innovator and comfortable with challenging the status quo to understand where we can tailor processes to meet our specific team’s needs and apply deep strategic thinking to fix gaps as we scale. Deep experience working in a remote setting is crucial, with an understanding of the challenges and opportunities of supporting a remote team.

You’ll be comfortable getting into data and details, being a ‘culture vulture’, and being that person that always has an ear to the ground advocating for our team’s needs. You’re comfortable working autonomously since while you’ll partner with almost everyone in the Float team, this role will work autonomously and asynchronously. Your ability to drive your projects forward whilst achieving buy-in to your initiatives in this remote environment will signify success in this role.

You’ll be able to demonstrate prior project work that has been hands-on but also strategic, where you’re still able to get into the weeds but also zoom out and consider how your actions support our Operations Impact Strategy. Our team has no shortage of ideas, and you’ll be a strategic thinker able to consider the big picture and make a call on what projects and team activities we prioritize. You’ll have preferably worked in SaaS or other similar scale-up organizations.

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

Why Join Us

We’re a global company with a diverse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being. You can learn more about our full perks & benefits in our Float Handbook.

We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:

Pay for this role is US $120,650 (Level 3). Here’s a blog post with more information on how we determine our pay.

Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxesthat’s okaywe encourage you to apply anyway and highlight what you can bring to the table.

Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

  • Initial First Meet: If your application is shortlisted, you will have a 15-minute meeting with Romina from Talent. This meeting gives us an opportunity to learn more about your experience and also allows you to ask any questions you have about the role.
  • Co-Worker Interview: You’ll meet with Linda, Float Talent Partner, for a 45-minute interview that will deep dive into your related skills and experience.
  • Manager Interview: We take a very collaborative approach to hiring, so you’ll meet with Georgie, for a 45-minute interview.
  • Founder Interview: As the final step, you’ll meet with Glenn, Float’s CEO, for a 30-minute interview.

Our hiring process takes an average of 30 days from the first interview to a job offer (based on YTD 2023 data). Romina or Linda from our Talent team will be in touch each step of the way to ensure that you are well-informed and aware of the next step in the process.

Unfortunately, due to the high volume of applications, we can only contact candidates shortlisted for the role. If you do not hear from us within 14 days of submitting your application, we encourage you to apply for another role in the future.

To apply for this job please visit apply.workable.com.

Team Experience Manager at Float, United States, Remote.
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