SeamlessHR.com is a technology company focused on helping businesses become more productive and successful by deploying well designed, world-class technology solutions. We are now Africa’s leading cloud HR/Payroll SaaS. We are focused and crazy enough to dream and get to work on solving one of Africa’s biggest challenges – Human Capital Management and Productivity. Leveraging technology, curiosity, and global best practices in management, we are addressing this problem one product at a time. You will be a part of our next phase of growth.

As a Technical/Copy Writer you will work closely with both Product, Marketing and Experience teams to ideate and write compelling narratives for a wide variety of products and services. This moment you are working simplifying technical product copy in ways that help users find their way around our products faster, and the next you are on to other forms of delivery such as brochures, emails, and other things for a creative campaign. As an ideal candidate, you have proven experience in technical or communications fields with a very strong can-learn and can-do mindset. Your ability to evaluate, analyze, and simplify complex information is second to none, and you have a natural desire to help people understand things that are hard to get. You will be part of a robust team working to communicate our product objectives to our users in clear, appealing, inspiring, and action-oriented ways.

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JOB DESCRIPTION

• Develop comprehensive documentation that meets organizational standards
• Write user-friendly content that meets the needs of the target audience, turning insights into contexts that sets our users up for success
• Daily roll your sleeves, collaborate, and deeply understand products enough to translate complex product information into simple, polished, and engaging content
• Convert technical information with creativity, turning them into persuasive copy concepts in line with our brand guidelines
• Evaluate content and develop innovative approaches for improvement on a continuous basis to ensure project outcomes fit in the whole creative lifecycle, from ideation to execution.
• Create compelling context-strong and conversion-focused marketing copy, including other forms of content that clearly explain products and how they solve user problems.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation in the most reader/user friendly way.
• Work with development and support leads to identify all documentation repositories, revise and edit, and jointly determine the best solution for compilation and centralized storage.
• Stay updated with trends in communications, technology, customers, and our category to build more effectively.

JOB EXPERIENCE

• 3-6 years’ experience in a creative communications role in tech, agency or brand side.
• Excellent writing, editing and proofreading skills
• Knowledge of consumer engagement with results in driving adoption, particularly on digital channels
• Strong research skills
• Creative process and project management
• Team player with genuine interest in working with multidisciplinary teams
• Excellent time-management and organizational skills
• Degree in related fields– marketing/advertising, journalism, etc. Significant experience with good reasons for no degree also welcome.