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Technical Support Engineer at beehiiv

Website beehiiv

Technical Support Engineer

We are on a journey to help the next million creators, publishers, and companies scale and monetize their audiences. beehiiv is already home to thousands of the most popular newsletters in the world, and we’re only 18 months old! We hit $1M ARR in January of 2023, and just surpassed $3M ARR in June 📈.
This is an incredible opportunity to join a very fast growing startup as the FIRST Technical Support Engineer.
We are seeking a highly motivated and results-driven Technical Support Engineer to join our dynamic Support team at beehiiv. As a Technical Support Engineer, you will play a critical role in ensuring the continued success of our users.

You will be the problem solver of the team—unblocking users, building unique solutions, and playing a critical role in customer growth, retention, and success.

The ideal candidate is a self-starter with excellent communication skills, a strong technical background, and a passion for solving unique problems.
Ideally you will have:
  • Minimum of 2-3 years of experience as a Software Engineer, Web Developer, Technical Support Engineer, or related.
  • Technical aptitude and the ability to use, understand, and demonstrate software features and functionalities
  • Excellent communication and presentation skills, with the ability to engage and influence C-level executives and key stakeholders
  • Genuine excitement about scaling a nascent platform
  • A desire to completely master the functionality and capabilities of the beehiiv platform
  • An ownership mentality
  • Experience working at a startup or an email platform is a big plus
  • Experience working in a support role previously is a huge plus
  • Experience using beehiiv is the biggest plus

What you will be responsible for

  • The primary point of escalation for high priority support inquiries from users
  • Investigating and resolving any potential issues that are escalated
  • Building robust solutions and documentation to further optimize the platform and reduce future occurrences of similar issues
  • Collaborating closely with the engineering team to improve product features and processes, and in some cases, doing so yourself
  • Build new or leverage existing solutions and/or integrations to maximize the capabilities of the platform based on the user’s specific needs and goals
  • Build and maintain strong relationships with key stakeholders and decision-makers within target accounts to understand their business needs, challenges, and goals
  • Collaborate with internal teams, including Sales, Marketing, Support, Engineering, and Product, to ensure a seamless and successful usage of the platform

To apply for this job please visit careers.beehiiv.com.

Technical Support Engineer at beehiiv
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