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Technical Support Engineer at Zero Hash

  • Full Time
  • Permanent
  • Remote
  • United Kingdom
  • Web3
  • Remote (Remote)

Website Zero Hash

Technical Support Engineer

About the Role

Zero Hash is looking for an experienced Technical Support Engineer, with a background in FinTech SAAS businesses, who is looking to build the infrastructure for Finance 2.0. You´ll be responsible for ensuring smooth technical operations across our client base and tech stack. You will be the public face of the company and interact directly with our partners.

This is a perfect role for someone who is looking for a fast-paced role in a hyper-growth company, with high reward.

Job Description:

  • Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners
  • Support incident response on critical applications and infrastructure issues
  • Ability to communicate technical issues to customers
  • Triage and troubleshoot system issues
  • Work closely with developers and operational teams on escalated technical issues
  • Manage Zendesk and JIRA related workflows
  • Create alerts and dashboards based on application logs and business metrics
  • Strive for zero outages and a low level of production issues.

Requirements:

  • Experience of technical operations
  • Knowledge of relational/document-oriented databases incl. SQL
  • Ability to perform REST API/FIX API troubleshooting
  • Familiarity with Python/Bash scripting is a plus
  • Basic understanding of a blockchain and trading environment is appreciated
  • Customer focused mentality with attention to detail and accuracy
  • Discipline in properly following up on all customer requests
  • Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie

To apply for this job please visit zero-hash.breezy.hr.

Technical Support Engineer at Zero Hash
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