Website Zero Hash
Technical Support Engineer
About the Role
Zero Hash is looking for an experienced Technical Support Engineer, with a background in FinTech SAAS businesses, who is looking to build the infrastructure for Finance 2.0. You´ll be responsible for ensuring smooth technical operations across our client base and tech stack. You will be the public face of the company and interact directly with our partners.
This is a perfect role for someone who is looking for a fast-paced role in a hyper-growth company, with high reward.
Job Description:
- Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners
- Support incident response on critical applications and infrastructure issues
- Ability to communicate technical issues to customers
- Triage and troubleshoot system issues
- Work closely with developers and operational teams on escalated technical issues
- Manage Zendesk and JIRA related workflows
- Create alerts and dashboards based on application logs and business metrics
- Strive for zero outages and a low level of production issues.
Requirements:
- Experience of technical operations
- Knowledge of relational/document-oriented databases incl. SQL
- Ability to perform REST API/FIX API troubleshooting
- Familiarity with Python/Bash scripting is a plus
- Basic understanding of a blockchain and trading environment is appreciated
- Customer focused mentality with attention to detail and accuracy
- Discipline in properly following up on all customer requests
- Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie
To apply for this job please visit zero-hash.breezy.hr.
Technical Support Engineer at Zero Hash
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