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Technical Support Specialist at Raenest

Website Raenest

Technical Support Specialist

Job Description

The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.

Key Responsibilities:

  1. Provide technical support to customers via phone, email, and chat
  2. Troubleshoot and diagnose hardware and software issues
  3. Identify and escalate priority issues to appropriate teams
  4. Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
  5. Maintain accurate records of customer interactions and resolutions in the ticketing system
  6. Provide training to customers on new products and software updates
  7. Collaborate with internal teams to resolve technical issues and improve product offerings
  8. Continuously improve technical knowledge and stay up-to-date with new technology and software releases


  1. 2+ years of experience in technical support or related field
  2. Excellent communication skills, both written and verbal
  3. Strong problem-solving and troubleshooting skills
  4. Ability to work well in a team environment
  5. Experience with ticketing systems and remote support tools
  6. Familiarity with Windows and Mac operating systems
  7. Basic understanding of networking protocols and concepts
  8. Knowledge of javascript and  React js
  9. SQL and database query language experience

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Technical Support Specialist at Raenest
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