We are currently looking to hire a Technology Operations -Support Engineer to join our team in ONNE.

The Terminal OT Support is responsible for providing end-user support and day-to-day support and maintenance of terminal’s OT infrastructure and assets where it requires hands-on activities, ensuring optimal delivery of technology services for the business within the agreed service level.

Key Responsibilities: 

• Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones
• Provide support, conduct maintenance, resolve incidents and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to data center racks, cabling, network and server equipment.
• Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
• Support the regional IT service delivery team when they require hands-on onsite OT support for incident and change management
• Install and replace end user and OT infrastructure hardware devices
• Resolve incidents within agreed service levels
• Participate in regional CAB

Who we are looking for: 

• In depth knowledge of end-user software and devices
• In depth knowledge of local OT infrastructure components
• Experienced at working according to industry standard ITSM practices
• Communicative – able to translate between technical and user language
• Problem solving skills

About Us.

APM Terminals is a global terminal operator with a team of over 20,000 employees across more than 60 countries. We are united by our passion to contribute value to global supply chains and provide the port infrastructure and expertise in port operations and container management services that are essential to world trade.

Last Application Date: September 3rd, 2023