About the Job

A telesales agent, also known as a telemarketer or inside sales representative, is a professional who works in a call center or office environment and is responsible for making outbound calls to potential customers or clients. Their main objective is to promote and sell products, services, or solutions offered by the company they represent.

Responsibilities

• Conduct Outbound Calls: Initiate outbound calls to potential customers from the provided leads or databases to promote products/services and generate sales opportunities.
• Product Knowledge: Develop a deep understanding of the company’s products/services to effectively communicate their benefits, features, and advantages to potential customers.
• Sales Pitch: Deliver compelling sales pitches to engage prospects, overcome objections, and persuasively communicate the value proposition of the offering.
• Lead Qualification: Identify and qualify potential customers based on their needs, interests, and purchasing capabilities.
• Achieve Sales Targets: Meet or exceed individual and team sales targets by consistently closing deals and converting leads into customers.
• Record Keeping: Accurately record and maintain customer information, interactions, and sales data in the company’s CRM (Customer Relationship Management) system.
• Follow-Up: Conduct follow-up calls with potential customers to nurture leads, address any queries, and facilitate the sales process.
• Customer Relationship Management: Build and maintain positive, long-lasting customer relationships to encourage repeat business and referrals.
• Collaborate with the Sales Team: Coordinate with the sales team to optimize sales strategies, share insights, and contribute to team goals.
• Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitive offerings to enhance selling techniques and deliver superior customer experiences.

Critical Competencies

• Bachelor’s Degree in any related field.
• Must be fluent in at least one of the three major speaking languages(Igbo, hausa and yoruba)
• Strong customer service skills to build rapport and address customer needs
• Minimum of 1 year experience in Telesales.
• Experience in working with customer service related softwares (CRM, Zendesk, Ameyo)
• Excellent communication, interpersonal and organizational skills
• Resilient and able to handle rejection in a positive manner
• Goal oriented and self motivated with the ability to work independently
• Proficiency in the use of Microsoft Office tools