Lensa.com is one of the biggest recruitment and career platforms on the United States market, with 20 million registered users. The company is founded and managed by Hungarian professionals who introduced and developed the well known Profession.hu.

Our product represents the future of career development: job search that puts people first while reducing the time and cost of talent acquisition. Using machine learning, we instantly match job seekers with positions that fit their skills, career goals and personalities. We make the world better, by placing every job seeker in the best possible positions for them. We are proud of our 4.1+ Trustpilot score!

Lensa is dedicated to achieving its business goals with cutting-edge, scalable technologies. With teams in multiple U.S. locations and a talented crew of developers, product managers and data scientists in Budapest, we are working every day to share our transformative career technology with the world.

We are looking for a User Support Agent to join a dedicated team in Hungary, aiding to serve 20 million users all over the US by elevating their online job searching experience.

About this position

Lensa is a career site in the US and our main focus is providing a free job alert service, delivering matching jobs to users on a daily basis, based on their pre-set preferences we have on file. We are looking for support agents to maintain user relationships and answer queries that may surface whilst using the service. This position is in afternoon (16:00-20:00) shift only.

Responsibilities

• Create engagement with our users on a daily basis
• Respond on our online platform to incoming SMS within the given time-frame
• Understand the user issues and aim to resolve as quickly as possible
• Part-time job (4 hrs/day) in the afternoon (16:00-20:00)
• Work from home-office

Requirements

• Minimum of 1 year experience in Customer Service/User Support
• Ability to work independently in an effective manner
• Great problem-solving skills
• Empathy
• ‘Can-do’ attitude and positive thinking
• Great written communication skills
• High level of English proficiency
• Fast learning skills
• Quick and efficient decision-making
• High tolerance for occasional monotony
• Ability to multitask
• You must have your own device to work with
• Hungarian language knowledge is not needed to succeed in this role

What we offer to you

• Possibility 100% remotely
• Keeping your language skills active
• Supportive team

If you are interested in the position do not hesitate to apply by sending your resume in English.