Website Affilimate
WordPress Support Tech
About the role
You’ll help customers who use Affilimate‘s affiliate analytics platform.
You’ll answer pre-signup questions from prospective customers, and then support them in configuring their (usually WordPress) websites and account correctly during onboarding.
You’ll answer ongoing product-related questions and help us improve our support processes, documentation, and user experience.
In the process, you’ll also become an expert in affiliate analytics and tracking.
Typical tasks will include:
- Help onboard new publishers (customers)
- Troubleshoot WordPress plugin issues relating to caching and performance, sitemaps, hosting, CDNs, and link cloakers
- Answer product questions related to account setup, API integrations, and link tracking
- Document and standardize these support processes
- Add and maintain articles and tutorials in our Help Center
- Answer questions sent to our Support email address
- Answer questions posted in our Facebook community
- Suggest UX improvements to reduce repeat support queries
The time commitment starts at 10 hours per week, with the opportunity to increase to 15-20.
About the company
Affilimate is an analytics platform that helps affiliate publishers grow their website’s affiliate revenue through data. We do that in three ways:
- Aggregating data from multiple affiliate networks in one place via API
- Automating affiliate revenue attribution back to content and links
- Optimization tools like conversion heatmaps and revision tracking
The result is a beautiful dashboard that gives affiliates of all sizes the kind of business insights previously reserved for the largest media companies.
Compensation
17 EUR (~$18.60 USD) per hour
Location
Remote, Between GMT-1 and GMT+3
You’ll be primarily communicating with our customers in Europe and Asia Pacific regions.
Benefits
- Work remotely and enjoy flexible hours
- Minimal meetings (1x per month check-ins)
- No on-call rotation
- Work with a growing, bootstrapped startup
- Paid week off for the Winter holidays
Requirements
- Strong written English. A key element of this job is explaining clearly and concisely how to fix technical issues to WordPress site owners.
- Strong prior experience with WordPress plugins and ecosystem. You need to have worked with WordPress previously in a professional capacity.
- Comfort with HTML, HTTP requests and redirects, sitemaps, caching, CDNs, hosting. You don’t need to be a developer, but you should understand how websites and webservers work in practice.
- Core understanding of how affiliate marketing works, practically and technically (cookies, query parameters, networks, programs, etc). Helping our customers use affiliate tracking to improve revenue is our core business!
Nice-to-haves
You’ll be at a strong advantage for this role if you have:
- Specific past experience doing WordPress plugin support
- Personally operated a website monetized via affiliate marketing in the past
Expectations
- 10-20 hours per week + monthly check-in
- Timezone overlap with Berlin (Central European Time)
- You can work independently while still asking questions when something isn’t clear.
- We’ll start slow and tag team over Slack and in Help Scout as you learn the product and domain.
- After 3-4 weeks, you need to be able to handle most common support requests yourself and know the product in-depth.
- The ideal candidate for this job is already proficient at troubleshooting WordPress technical issues, and wants a more flexible, part-time job that isn’t stressful.
- Apart from day to day support requests, specific tasks surrounding documentation and tutorials will be coordinated in our project management tool, Shortcut.
To apply for this job please click on -> affilimate.com.
