Most job seekers apply through job boards and wait. The ones who get hired fastest often bypass the queue entirely by emailing the hiring manager directly before, during, or instead of the formal application process.

Cold emailing a hiring manager feels bold. Most people do not do it because they assume it will come across as pushy or presumptuous. The truth is that most hiring managers respect the initiative when the email is done correctly. When it is done incorrectly, it gets deleted in two seconds.

This guide gives you the exact framework for a cold email that gets read, gets respected, and gets replies.

Why Cold Emailing Works

When a job is posted on LinkedIn or Indeed, it can receive hundreds or thousands of applications within the first 24 hours. Many of these are screened by ATS software before a human reads them, and the human who does read them is typically a recruiter, not the hiring manager who will actually be working with you.

A well-crafted cold email to the hiring manager bypasses all of this. It lands in their personal inbox, is read by the person who matters most, and creates a human connection before the formal application machinery kicks in.

Not every cold email gets a reply. But even a 20% reply rate from ten targeted emails is two conversations, which is often more than a hundred applications on job boards produce.

Step 1: Find the Right Person to Email

The right person is the hiring manager for the specific role, not the CEO, not the general HR inbox, not a recruiter. The hiring manager is the person you would be reporting to if you got the job.

How to find them:

On LinkedIn: Search for the company name and filter by department. If you are applying for a marketing role, look for the Head of Marketing, Director of Marketing, or VP of Marketing. Check their profile to confirm they are at the right seniority level to be hiring.

From the job listing: Many job listings name the team or manager. “You’ll be reporting to the Head of Customer Success” tells you exactly who to find.

Once you have their name, find their email address using Hunter.io (free tier: 25 searches per month), which searches publicly available data to find professional email formats. Alternatively, if you know the company’s email format (e.g. firstname@company.com or firstname.lastname@company.com), you can deduce it from their name.

Step 2: Write an Email That Is Short, Specific, and Human

This is where most cold emails fail. They are too long, too generic, or too obviously templated. A cold email to a hiring manager should be read in under 60 seconds and leave them with one clear impression: this person knows what they are doing and knows something specific about us.

The structure:

Line 1: The specific opener. Reference something real and specific about the company or their work. Not “I have long admired your company,” that is filler. Something like: “I read your recent case study on how you reduced customer churn by 34% using in-app messaging, it’s exactly the kind of approach I’ve been applying in my current role.”

Lines 2–3: Your relevant credential. One to two sentences maximum on who you are and what you bring. Be specific. “I’m a customer success manager with three years at a B2B SaaS company, where I built the onboarding programme from scratch and improved 90-day retention by 28%.”

Line 4: The clear, low-friction ask. Do not ask for a job. Ask for a conversation. “I’d love to find out if there’s a fit, would you have 15 minutes for a call this week or next?”

Sign-off: Your name, a link to your LinkedIn profile, and nothing else.

Total length: five to seven sentences. If your cold email is longer than this, edit it down.

Step 3: The Subject Line

Your subject line determines whether the email gets opened. It should be specific, professional, and free of anything that sounds like marketing.

Strong subject lines:

• “Customer success background, interested in [specific role]”
• “Re: [Company Name]’s onboarding approach — question.”
• “Referred by [mutual connection name]” — only if genuinely true
• “[Your name] — [role title] with experience in [their specific context]”

Weak subject lines:

• “Opportunity for collaboration”
• “Reaching out”
• “Job enquiry”
• “Your next great hire”

The best subject lines are specific enough that the recipient immediately knows what the email is about, and curious enough that they open it.

Step 4: Follow Up Once

If you do not receive a reply within five to seven business days, send one follow-up. Keep it even shorter than the original, two to three sentences. Reference your original email, restate your interest briefly, and leave the door open.

“Hi [Name], just following up on my email from last week. Still very interested in [Company] and happy to connect if the timing works. No pressure either way.”

Send one follow-up. If there is still no reply after that, move on. Two emails is persistence. Three or more is harassment.

The Full Example

Here is a complete cold email that applies the framework above:

Subject: Customer success background, interested in your CS team

Hi Sarah,

I came across your recent blog post on how you scaled customer onboarding after your Series B, specifically the part about reducing time-to-value from 45 days to 12. That’s a problem I’ve spent the last three years working on.

I’m currently a Customer Success Manager at a B2B SaaS company, where I redesigned our onboarding sequence and moved our 90-day retention rate from 71% to 89%. I’m now looking for my next challenge at a company that’s still actively building and iterating on the CS function rather than just maintaining it.

I’d love to find out if there’s a fit, would you be open to a 15-minute call this week or next?

Best, [Your Name] linkedin.com/in/yourname

That email will get read. It will get replies. Not every time, but consistently more often than any job board application.

Where to Find the Right Writing Jobs and Remote Roles to Cold Email For

Browse current remote roles at jobs.iammagnus.com/jobs

FAQ

Is cold emailing a hiring manager unprofessional? No. Done correctly, it is one of the most professional things a candidate can do. It demonstrates research, confidence, and initiative, all qualities employers want. The key is keeping it concise, specific, and respectful of their time.

What if there is no open role at the company? Send a speculative cold email anyway, framed around your interest in the company rather than a specific role. Some of the best hires happen before a role is formally posted — because a hiring manager met the right candidate first.

Should I mention salary expectations in a cold email? No. Keep the cold email focused on creating a connection and earning a conversation. Salary is a later-stage discussion.

What if I get no replies at all? Review your email against the framework above. The most common problems are: too long, too generic, asking for too much in the first message, or weak subject lines. Test different openers and subject lines across ten emails before drawing conclusions.

If you write well, have a clear voice, and understand how content works online, there are companies right now willing to pay you in dollars, pounds, or euros to do it remotely from wherever you are.

Writing and content roles are among the most geography-independent jobs in the remote market. The work happens in documents and communication tools. The output is words on a screen. None of it requires you to be in a specific building or time zone for most positions.

Every role below is currently live on this site or is a verified active opportunity. Click to view the full description and apply.

What Remote Writing Employers Actually Want

Before the list, the honest version of what strong remote writing candidates look like.

Specificity beats versatility. “I write anything” is the weakest positioning in content writing. “I write long-form SEO content for B2B SaaS companies” or “I write email sequences for e-commerce brands” is what gets hired. The more specific your positioning, the more you stand out.

A portfolio is non-negotiable. Every remote writing application needs to be accompanied by examples of your work. If you do not have a portfolio, create one before applying — write three sample pieces in the style and format of roles you are targeting, even if they are spec pieces for imaginary clients.

SEO literacy is increasingly essential. Remote content roles at international companies increasingly require writers who understand search intent, keyword research, and how to write content that ranks on Google. If you do not understand basic SEO principles, learn them — the Ahrefs Academy and HubSpot’s content marketing certification are both free starting points.

The 10 Roles

1. Product Marketing Manager at AssemblyAI — Remote

Type: Content and Marketing | Level: Mid-level | Location: Fully Remote

AssemblyAI is a leading AI speech recognition company, their technology powers transcription, summarisation, and audio intelligence for companies worldwide. Their Product Marketing Manager role sits at the intersection of writing, strategy, and product communication, creating the messaging, content, and positioning that explain what AssemblyAI does and why it matters.

This is not a pure writing role; it requires marketing strategy alongside content execution. But for writers with a technology background and an interest in AI, this is one of the most interesting content-adjacent roles currently on this site.

What you need: Product marketing experience, strong writing and communication skills, ability to translate technical concepts into compelling messaging, comfort with AI and developer tools.

2. Social Media Content Creator at Vilgain — Remote (United States)

Type: Social Media Content | Level: Mid-level | Location: Remote, US company

Vilgain is a European health and nutrition brand with a US-facing content presence. Their Social Media Content Creator role involves producing written and visual content across social platforms, scripts, captions, short-form copy, and content briefs for their health and wellness audience.

If your writing strength is in short-form content — captions, hooks, platform-native writing — and you understand what drives engagement on Instagram, TikTok, and similar platforms, this is a well-positioned opportunity.

What you need: Social media writing experience, understanding of engagement-driven content, visual content creation skills, familiarity with health and wellness content preferred.

3. YouTube Video Editor at Revero — Remote

Type: Video Content | Level: Mid-level | Location: Fully Remote

Revero’s YouTube Video Editor role sits at the intersection of content strategy and execution. You are not just cutting video, you are shaping how stories are told on one of the world’s largest content platforms. Strong scripting instincts, understanding of YouTube narrative structure, and the ability to make content decisions based on viewer retention data all apply here.

For writers with video skills, this is an accessible path into well-paid remote content work.

What you need: YouTube editing experience, content storytelling instincts, Adobe Premiere proficiency, understanding of YouTube analytics, and retention optimisation.

4. Content Writer:  SEO (Remote, Various Companies)

Type: SEO Content Writing | Level: Entry to Mid | Location: Remote Worldwide

SEO content writing, producing long-form articles and guides designed to rank on Google for specific search terms, is one of the most consistently available and most geographically accessible remote writing jobs in the market. Dozens of companies hire remote SEO writers on a freelance or full-time basis, and many actively seek international applicants.

The core skills required: keyword research basics, understanding of search intent, ability to write 1,500–3,000-word articles that are both genuinely helpful and structured for search ranking, and familiarity with tools like Ahrefs, SEMrush, or Google Search Console.

Browse the full jobs board for current SEO content openings: jobs.iammagnus.com/jobs

5. Email Copywriter — Remote (SaaS and E-commerce)

Type: Email Copywriting | Level: Entry to Mid | Location: Remote Worldwide

Email copywriting, writing the sequences, campaigns, and automations that drive revenue for SaaS and e-commerce companies- is one of the highest-paying writing specialisations per word. Well-paid email copywriters are in consistent demand because the economic impact of their work is measurable and direct.

Entry-level email copywriting roles are accessible to writers with strong copy instincts and at least a basic understanding of email marketing platforms like Klaviyo, Mailchimp, or HubSpot.

6. Technical Writer — Remote (Tech Companies)

Type: Technical Writing | Level: Entry to Senior | Location: Remote Worldwide

Technical writing, producing documentation, user guides, API references, and help content for technology products, is a highly paid and consistently remote-friendly niche. The pay is significantly higher than general content writing because the skill set is more specialised.

Entry into technical writing typically requires: a technical background or strong ability to learn technical products quickly, clear and precise writing, and experience with documentation tools like Confluence, Notion, or GitBook.

7. Brand Designer at Inngest — Remote (United States)

Type: Brand Content and Design | Level: Mid-level | Location: Remote, US company

Included here because the Inngest Brand Designer role requires strong brand writing alongside visual design, crafting the voice, tone, and messaging that define how Inngest presents itself across all channels. For writers with design sensibility, brand writing is a growing specialisation at technology companies.

What you need: Brand voice development, visual design skills, comfort in a startup environment, and understanding of developer tools audiences.

8. Newsletter Writer — Remote (Various)

Type: Newsletter and Long-form Content | Level: Entry to Mid | Location: Remote Worldwide

The newsletter economy has exploded. Substack, Beehiiv, and similar platforms have created a market for professional newsletter writers who can produce engaging, personality-driven long-form content consistently. Remote newsletter writing roles, both full-time and contract, appear regularly across multiple industries.

If you have a clear, distinctive voice and can produce consistently engaging long-form content on a deadline, this is an accessible entry into well-paid remote writing work.

9. Content Strategist — Remote (Marketing Agencies and SaaS)

Type: Content Strategy | Level: Mid-level | Location: Remote Worldwide

Content strategy, the discipline of planning, researching, and coordinating content programmes for brands, sits above pure writing in the content career ladder. Content strategists earn more than content writers because they are responsible for the entire content system: what gets written, why, for whom, and what success looks like.

If you have writing experience and want to move toward a more strategic role, this is the natural next step.

10. Ghostwriter — Remote (Executives and Thought Leaders)

Type: Ghostwriting | Level: Mid-level | Location: Remote Worldwide

Ghostwriting, writing content that is published under someone else’s name, is one of the most lucrative and least discussed niches in remote writing. Executives, founders, and public figures who want a consistent presence on LinkedIn, in publications, or on their own platforms hire ghostwriters to produce content in their voice.

The rate for experienced executive ghostwriters ranges from $100 to $500 per post or article. Building a ghostwriting practice requires strong writing skills, the ability to capture and replicate another person’s voice, and discretion. Clients are found through LinkedIn outreach, referrals, and platforms like Reedsy and Contently.

Browse all current writing and content roles at jobs.iammagnus.com/jobs

FAQ

Do I need a journalism degree to become a remote content writer? No. Remote writing employers care about the quality of your portfolio and your ability to produce the type of content they need, not your formal qualifications.

What is the best writing niche for someone starting out? SEO content writing has the lowest barrier to entry and the most volume of entry-level opportunities. Build your portfolio with three to five well-researched SEO articles, learn basic keyword research, and start applying.

How much do remote writing jobs typically pay? Entry-level content writing: $25,000–$45,000/year full-time or $0.08–$0.15/word freelance. Experienced SEO writers: $50,000–$80,000/year. Technical writers: $60,000–$100,000+. Email copywriters: $50,000–$120,000+ depending on performance.

Customer support is the single largest category of remote entry-level jobs globally. It is also one of the most misunderstood; many people underestimate it as a career starting point and miss the genuine opportunities it opens.

The reality is that companies of all sizes, from early-stage startups to publicly listed tech firms, need people who can communicate clearly, resolve issues efficiently, and help customers actually succeed with their products. These roles are often fully remote, pay in dollars or other strong currencies, and offer clear pathways into customer success, account management, and operations.

Here are 10 entry-level and associate-level customer support roles currently live on this site, every one of them verified and clickable.

Why Customer Support Is the Best Entry Point Into Remote Work

Before we get into the roles, it is worth being honest about why customer support deserves serious consideration as a career starting point.

It is the most accessible remote entry point. Most customer support roles require strong communication, basic technology fluency, and a service mindset — not a specific degree or years of experience. This makes them realistically attainable for candidates at the start of their careers.

It pays in strong currencies. Remote customer support roles at international companies pay in dollars, pounds, euros, or Canadian dollars. Even at the lower end of the pay range, this represents significantly higher purchasing power for professionals in many countries.

It builds transferable skills fast. Time in customer support builds product knowledge, conflict resolution, communication under pressure, and CRM tool proficiency — all of which are valued in customer success, account management, sales, and operations roles.

It is a door, not a ceiling. Many of the best customer success managers, account executives, and product managers started in customer support. The role gives you insight into customers that very few other entry points offer.

The 10 Roles: All Live on This Site Right Now

1. Customer Success Specialist at Lumerate — Remote, Canada

Level: Entry Level | Location: Canada (Remote) | Salary: Not listed

Lumerate is a Canadian technology company hiring a Customer Success Specialist to support clients through onboarding and ongoing product use. This is a client-facing role requiring strong written and verbal communication in English. The fully remote setup and Canadian company backing make this a strong opportunity for candidates targeting dollar-equivalent remote income.

What you need: Strong communication skills, customer-facing mindset, comfort with technology platforms. Entry level — experience in a customer-facing role is helpful but not always required.

Apply here

2. Customer Engagement Specialist at TapMango — Remote, Canada

Level: Entry Level | Location: Canada (Remote)

TapMango is a customer loyalty platform company based in Canada. The Customer Engagement Specialist role involves onboarding merchants, supporting them through product setup, and maintaining long-term relationships. TapMango works with small businesses across North America — understanding their challenges is central to the role.

What you need: Customer service experience, comfort working with small business clients, strong English communication, CRM familiarity helpful.

Apply here

3. Associate Customer Success Manager at Newsela — Remote, United States

Level: Mid/Associate | Location: Remote, United States

Newsela is a US-based educational technology company. The Associate CSM role sits at the intersection of customer support and account management — you manage a portfolio of school and district clients, help them adopt the platform, and work to demonstrate its impact on learning outcomes. This is a step above pure support and is ideal for candidates with one to two years of customer-facing experience looking to move into account management.

What you need: 1–2 years in a customer-facing role, strong organisation and communication skills, and comfort with the education sector preferred.

Apply here

4. IT Support Coordinator at Riipen — Remote, Canada

Level: Entry Level | Location: Canada (Remote)

Riipen is an experiential learning platform connecting students with real-world projects. The IT Support Coordinator provides technical support to users of the platform — troubleshooting issues, responding to help desk tickets, and maintaining documentation. This role sits at the crossroads of customer support and IT support, making it ideal for candidates with basic technical knowledge who want to build toward a tech career.

What you need: Basic IT knowledge, strong communication, ticketing system experience helpful, and comfort working independently.

Apply here

5. Customer Success Engineer at Nash — Remote, United Kingdom

Level: Mid-level | Location: Remote, UK

Nash is a logistics technology company based in the UK. The Customer Success Engineer role blends technical problem-solving with client relationship management — ideal for candidates with some technical background who want to combine that with customer-facing work. GBP-denominated compensation for a fully remote position.

What you need: Technical background (some coding or API knowledge helpful), customer-facing experience, strong communication.

Apply here

6. Client Support Specialist at Roo — Remote, United States

Level: Entry Level | Location: Remote, United States

Roo is a US-based veterinary staffing platform. Their Client Support Specialist role involves supporting veterinary hospitals and professionals using the platform — handling inquiries, resolving issues, and ensuring a smooth experience on both sides of their marketplace. Dollar-paying, fully remote, entry-level.

What you need: Strong written communication, customer service mindset, comfort with digital platforms.

Apply here

7. IT Support Officer at Kora — Remote, Nigeria

Level: Entry Level | Location: Lagos, Remote

Kora is one of Nigeria’s growing fintech companies. The IT Support Officer role provides first and second-level technical support to internal and external users — troubleshooting software, hardware, and connectivity issues. This is a strong entry point into IT support at a well-funded African fintech with international standards.

What you need: Basic IT knowledge, 1–2 years of relevant experience, a Bachelor’s degree, and strong communication.

Apply here

8. Support Engineer at Sourcegraph — Remote, EMEA

Level: Mid-level | Location: Remote, EMEA eligible | Salary: $42,400 USD base

Sourcegraph is a global developer tools company with a fully distributed team. The Support Engineer role is technical — you will help developers troubleshoot complex issues with Sourcegraph’s code intelligence platform. The $42,400 USD base salary is published, making this one of the most transparently compensated roles currently on this site. EMEA-eligible means candidates across Europe, the Middle East, and Africa can apply.

What you need: Linux/Unix experience, Kubernetes familiarity, SQL knowledge, and strong technical communication.

Apply here

9. Customer Success Manager at Sourcegraph — Remote, United States

Level: Mid-level | Location: Remote, United States

Also at Sourcegraph, this CSM role manages long-term relationships with enterprise developer teams using the platform. It requires more experience than a pure support role but is accessible to candidates with two or more years in customer-facing positions at tech companies. Dollar-denominated with equity.

What you need: 2+ years in customer success or account management, technical comfort, and experience with developer tools preferred.

Apply here

10. Business Development Representative at Portless — Remote

Level: Entry Level | Location: Fully Remote

Portless is a global logistics company hiring a Business Development Representative. While technically a sales entry role rather than pure support, BDR positions are the most accessible dollar-paying entry points in the remote job market — and the skills overlap significantly with customer support. Companies train you on their product and process; what they need is communication, confidence, and persistence.

What you need: Strong communication, willingness to learn, comfort with outreach, and cold conversations.

Apply here

How to Apply Successfully for These Roles

Every one of these roles will receive applications from candidates around the world. Here is what will help you stand out:

Lead with communication quality. Remote customer support employers are assessing your written communication from the moment they read your cover letter. Every word you submit is an audition for the role.

Show you understand remote work. Mention your home setup, internet reliability, and experience working independently or across time zones. These are real concerns for remote employers — address them before they ask.

Quantify your customer experience. “I handled customer inquiries” is weak. “I resolved an average of 45 customer tickets per day with a 93% satisfaction rating” is strong. Use numbers wherever you have them.

Apply to more than one. These roles move fast. Apply to several simultaneously and tailor each application to the specific company and role.

Browse all current remote and entry-level roles at jobs.iammagnus.com/jobs

FAQ

Do I need prior customer support experience to apply for these roles? Several of these are genuinely entry-level, meaning prior experience helps, but is not always required. Others at the associate or mid-level require one to two years. Read each job description carefully and apply to those that match your current level.

Can I apply from outside the US, UK, or Canada? Most of these roles are open to international remote candidates. Check the location requirements on each listing — EMEA-eligible roles like Sourcegraph’s Support Engineer are explicitly open to a broad international pool.

What tools should I know before applying for customer support roles? The most commonly required tools are Zendesk, Intercom, Freshdesk, Salesforce, and Slack. Familiarity with any of these is an advantage. HubSpot Academy and Google Career Certificates (both covered in our certifications post) can help you build these skills quickly.