Description:

Job Title: Analyst, Switching Operations

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.

The Role: We’re looking for an Analyst in switching Operations to join the Global Operations team to ensure that our payment commitments are delivered on time to our merchants.

The right candidate for this role will play a critical role in enabling the realization of this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts that Flutterwave uses for its transactions.

Responsibilities include but are not limited to:

• Support Payout/Funds transfer processing in a timely manner.
• Monitor transactions and ensure all rails are functioning optimally.
• Monitors transactions and for signs of fraudulent activity, promptly escalates potential issues to the fraud team for investigation and resolution.
• Collaborate with cross-functional teams to resolve customer-related issues.
• Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
• Working with the CX and TAM teams in investigating and resolving complaints relating to payout through assigned resolution channels.
• Assists with process improvement tasks such as creating processes, tracking progress, and updating stakeholders.
• Transaction Reconciliation.
• Proactively think of strategic methods to improve the process.
• Any other duties assigned Process Improvement
• Work with all sub-teams to identify various touchpoints and design processes to optimize the same
• Continuous evaluation of current processes vis-à-vis best industry practices

Required competency and skillset to be a waiver

• Bachelor’s degree in Finance, Business Administration, or a related field
• Minimum of 1 year working experience as a Switching Operations Analyst
• Understanding of the payment industry.
• Open-Mindedness and Result Oriented
• Ability to work with Microsoft Suite.
• Ability to work in a cross-functional team.
• Excellent interpersonal, presentation skills and communication skills.
• Strong analytical and problem-solving skills
• Ability to identify errors.
• Ability to manage multiple priorities and meet set deadlines.
• Work goal-oriented based on minimum supervision
• High sense of responsibility, accountability, integrity, and ethical standards