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Customer Experience Officer at Apex Network, Lagos, Nigeria

Apex Network is looking for a proactive Customer Relationship Executive to become the face of our company and cultivate strong relationships with our customers. In this role, you will be responsible for managing customer accounts, addressing inquiries, and ensuring an exceptional level of service throughout the customer journey.

Your primary goal will be to understand customer needs, provide tailored solutions, and effectively communicate our product offerings. You will work closely with various teams to resolve any issues and enhance the overall customer experience. Your skills in relationship-building and customer service will be crucial to increasing customer loyalty and retention.

• Bachelor’s degree in Business, Communications, or a related field.
• 2+ years of experience in customer service or relationship management.
• Excellent communication and interpersonal skills; ability to build rapport with customers.
• Strong problem-solving abilities and a proactive approach to customer needs.
• Experience with CRM software and customer management tools.
• Ability to work independently and manage multiple customer accounts effectively.
• Passion for providing top-notch customer service and enhancing the customer experience.

• Attractive Salary Package
• Mandatory Benefits (including pension, HMO, and more)
• Excellent Working Environment
• Competitive Salary
• Shift Work Modalities
• World Class work space and tools
• Thirteenth Month Salary
• Comprehensive Health Insurance