About Mano

We are the next generation of eCommerce, pioneering ultra fast grocery delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customers’ orders within 30 minutes. We boast of a sophisticated and strong network of riders as they are the lifeline of our business and they make it possible to deliver groceries to our customers ultrafast and efficiently.

As a customer service agent, you would be a part of the customer service team at Mano. You will be responsible for ensuring that our users have a seamless support experience over the phone and live chats. This also includes handling incoming issues and working with other teams to troubleshoot problems

You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. Experience using Zendesk is a strong advantage.

Job Responsibilities

• Provide seamless support to all our customers
• Maintaining updated knowledge of the products available in our stores and customer service policies
• Confirming customers payment via the payment channels, as well as tracking pending payments
• Resolving every customer complaint professionally via the phone or live chat
• Giving information to new and old customers browsing through our websites
• Replying to chats via the live chat channel

• Strong command of written and verbal English
• Good communications skills
• Minimum of a bachelor’s degree from a recognized Institution
• Minimum of 2 years previous customers experience is a plus
• Previous experience working in an E- commerce industry is an added advantage
• Excellent organization or multitasking skills
• Passion for delivering an amazing customer experience
• Ability to use Zendesk is an added advantage
• Ability to work in shifts
• Must live on the island or environs

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment