Customer Service Representative at Signatures Group, Lagos

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REQUIREMENTS

• 1–2 years’ experience in ticketing & reservations (travel agency/airline).

• Proficiency in at least one GDS (Amadeus preferred).

• Strong communication & customer service skills.

• Sales-driven with the ability to upsell and cross-sell.

• Tech-savvy: WhatsApp Business, MS Office, CRM tools.

• Flexible to work hybrid (remote + in-office).

KEY RESPONSIBILITIES

• Process flight bookings, rebookings, and ticket issuance on GDS (Amadeus preferred).

• Manage cancellations, refunds, and special requests.

• Serve as the first point of contact for clients and partners.

• Provide accurate travel advice (visa rules, baggage, itineraries).

• Upsell hotels, airport transfers, tours, and travel insurance.

• Maintain client records, reconcile payments, and submit daily reports among others.

CONTRACT TERMS

• Competitive monthly salary + performance bonuses.

• 3-month probation with performance review.

• Work hours: 9 AM – 5 PM, Monday–Friday (occasional Saturdays).

📧 Apply: aa.signatures.group@gmail.com