Customer Support Representative

About the job

📍Based in our lovely Sheffield office in Kelham Island 3 days per week, the other 2 days are up to you!

🖥️ This role is based at our sister company Vouch and sits within our Core+ Referencing Team, so your role will be slightly different to a traditional Customer Support role!

The Company:

• Vouch is a referencing company with a difference ✨
• 1 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants ❤️
• At Vouch, you aren’t defined by your job description, we encourage you to get involved with the different projects happening & make an impact. Whether it’s an idea on how to improve our services, or simply establishing a new office tradition – we want to hear it.

The Opportunity:

• You’ll be managing the referencing process for Letting Agents which means, you’ll be working with and providing support to tenants, guarantors, employers, landlords and agents throughout the process – plenty of people to speak to!
• Once a reference is completed, you will make the decision on whether a tenant can be accepted to rent the property which is no small decision

What we need from you:

• Have excellent communication skills both verbally and written
• You are tech savvy and can quickly understand new systems and products
• You know how to strike the balance of being both personable and professional at all times
• You’re decisive and comfortable making decisions