Customer Support Specialist

Job snapshot:

As Customer Support Specialist, you’ll be an integral part of the team. Your main focus will be to support key customers such as local authorities, large groups and high-street retail brands.You’ll communicate with customers via multiple communication channels although the main platform you’ll be using is our ticketing system, Zendesk.As you’ll be joining a team and product that is in its infancy we’re looking for someone with a proactive approach with the ability to adapt to new ways of working.

What you’ll be doing:

• Build and strengthen relationships by providing top-class customer service
• Understand stakeholder’s needs and provide the support that results in their success with Evouchers
• Acts as the first point of contact for any voucher queries
• Maintenance and management of the ticketing system (Zendesk)
• Support stakeholders via ticketing system, phone, email and virtual video
• Support stakeholders and colleagues in a range of administrative duties
• Actively contribute to the development and continuous improvement of processes and how things get done
• Provide advice and guidance to colleagues to support wider business objectives in areas of expertise
• Collaborate with wider teams to support the success of customer experience and delivery

RequirementsWhat we’re hoping you’ll bring:

• Previous experience in a proactive customer-facing role
• Previous experience supporting stakeholders throughout the customer lifecycle
• The ability to communicate with a diverse range of stakeholders, ensuring maximum customer growth in all areas
• The ability to support projects from conception through to delivery
• Natural in identifying and approaching new ideas
• Ability to prioritise workflow and ensure deadlines are met
• Ability to influence and learn in an ever-changing environment
• A strong ‘can do’ mentality
• Excellent communication skills, both written and oral with a high degree of attention to detail
• Good attitude towards individual and team success