Job Summary:

To provide IT support by Mobile Application Development, compile reports, dashboard roll-out and
maintenance, and to further understand and execute the IT strategy, ensuring that management is updated
on changes made

Key Responsibilities and Deliverables:

Delivery of IT Solutions and Set-up of IT Infrastructure for New Business

• Understand the business requirement as determined by the Country Manager
• Finalise scope document with the Country Head
• Set-up of IT infrastructure
• Develop IT applications and the subsequent testing and roll-out of these applications
• Monitor the functioning of IT applications

Operations Support

• Periodically monitor the security of IT systems in the company
• Provide remote/on-site support, co-ordinate with local contact to resolve issues
• Prepare and update system documentation and reports

• Prepare standard trouble shooting guide for recurring problems
• Maintain monthly dashboard and provide necessary information to the management
• Ensure 0% IT downtime across the country
• Proactively identify the possible breakdown/ issues
• Delivering support to existing business users; investigating and resolving application data errors, data

discrepancies and queries

• Perform any other duties that may be assigned from time to time

Development of IT Solutions

• Provide innovative IT solutions as per the changing business needs and Technological changes
• Understand the new business requirement
• Prepare a network plan on proposed changes
• Redesign the application as per the requirements
• Conduct a pilot test before rolling out new solutions and offerings
• Prepare a communication deck for the changes done