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Payment System Analyst at Kuda, Lagos, Nigeria

We are seeking a highly skilled Payment Systems Analyst to join our team.

The ideal candidate will be responsible for ensuring the smooth operation of card services on a daily basis, providing support to various teams, and ensuring compliance with banking and regulatory standards.

This role requires a strong attention to detail, excellent problem-solving abilities, and a proactive approach to identifying and resolving issues.

Responsibilities

• Carry out daily activities and housekeeping tasks to ensure the smooth running of card services.
• Provide support to the Customer Experience and Card Operations teams on card-related challenges.
• Collaborate with third-party processors for periodic maintenance and issue resolutions on the platform, ensuring prompt resolution of any technical issues.
• Document and maintain a comprehensive Standard Operation Manual (SOM) for all card services.
• Identify operational and other risks associated with the service and develop a plan to manage them effectively.
• Generate timely ad-hoc and periodic reports as required by the Business or Card Operations.
• Periodically review card services and suggest improvements to enhance efficiency and customer experience.
• Participate in projects related to cards, providing technical support and expertise as needed.
• Ensure compliance with banking, regulatory, and industry standards, such as PCI-DSS, relating to card services.
• Perform other tasks as assigned by the Team Lead to support the overall objectives of the department.
• Escalate technical issues to appropriate resources when necessary and manage the resolution process to minimize disruptions in service.

• Bachelor’s degree in Computer Science, Information Systems or a related field.
• Proven experience in a similar role, preferably within the banking or financial services industry.
• Strong understanding of Payment Systems (Postillion etc), Card Transaction flow, ISO 8583, and related technologies.
• Demonstrable experience using SQL
• Proficiency in documenting procedures and maintaining operational manuals.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of banking regulations and compliance requirements, particularly PCI-DSS, is preferred.
• Certification in relevant areas such as Certified Payment Card Industry Professional (CPCIP) or ITIL® v4 Foundation is a plus.

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• A great and upbeat work environment populated by a multinational team
• Pension
• Career development & growth
• Competitive annual leave plus bank holidays
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
• Group life insurance
• Medical insurance
• Well-fare package (Wedding, Compassionate and etc)
• Perkbox
• Goal – employee wellness app
• Award winning L&D training
•  We are advocates of work-life balance, working in a hybrid in office schedule