Description

Job Title: Payments Monitoring Operator

Growe welcomes those who are excited to: 

• Monitor payment traffic in real-time, handle emergency alerts;
• Reroute traffic fast and accurately according to instructions and the current state of payment providers;
• Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues;
• Document changes on the payment providers’ side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.);
• Dive into current payment flows, methods, existing monitoring, provider prioritization, etc;
• Announce critical changes in payment flow, closed shift report;
• Perform own cashier payments test and together with locals.

We need your professional experience:

• At least a Pre-Intermediate level of English;
• Work experience in the same position or in Fintech \ E-commerce \ PSP is an advantage;
• Understanding how a payment system works;
• Good Excel user;
• Experience in written communication with foreign customers or partners;
• Experience in work with Grafana, Tableau is a plus.

We appreciate those skills and personal features: 

• Attention to detail is a must;
• Fast learner with persistence and multitasking skills;
• Good communication skills;
• Ability to quickly assimilate large amounts of information;
• High level of responsibility;
• Ability to make fast decisions.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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