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Technical Support Agent at PAR Technology, Remote (United States)

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem-solving, technology, and delivering top-tier customer support. With opportunities for growth and internal advancement, this is an ideal chance to launch your career with a company that values innovation and internal development.

Shift:

• Overnight

Reports To:

• Technical Support Manager

What We’re Looking For:

• 1+ year of Customer Service experience (Helpdesk experience preferred)
• Background in restaurant or call center environments
• Strong problem-solving and communication skills
• Solid typing skills and working knowledge of Windows OS
• Reliable broadband/fiber internet and access to a backup work location
• Networking experience a plus
• AAS in electronics tech or computer science a plus
• A+ or Microsoft certifications a plus

Additional skills:

• Passion for helping others and resolving technical issues
• Ability to multitask and prioritize in a fast-paced environment
• Strong team collaboration and customer relationship building skills
• Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

• Provide first-level support for POS hardware/software and PAR products
• Resolve operational and technical issues quickly and efficiently
• Log and manage incidents using our service management tools
• Follow escalation workflows and contribute to our knowledge base
• Deliver exceptional service that fosters total customer satisfaction
• Complete administrative support tasks related to customer service
• Analyze issues and apply sound judgment to determine resolutions
• Collaborate with internal teams and third-party engineers as needed

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.