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Technical Support Analyst at Rain, Remote (United States)

We’re looking for Technical Support Analysts to help us deliver exceptional support for Rain’s platform and integrations. You’ll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.

What You’ll Do

• Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations.
• Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed.
• Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents.
• Maintain accurate documentation and create troubleshooting guides for recurring issues.
• Track trends and suggest improvements to prevent future issues.
• Support new feature testing, integrations, and platform updates as needed.
• Ensure all tickets and incidents meet internal SLAs and quality standards.

What You’ll Bring

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Familiarity with APIs, data analysis, and debugging workflows.
• Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems.
• Clear communication skills with the ability to translate technical information for non-technical users.
• Ability to prioritize effectively and manage multiple complex cases at once.
• A collaborative mindset and a passion for continuous learning.

Why Join Rain

• Work at the intersection of technology and finance, solving real-world problems with global impact.
• Join a team of smart, driven operators building the future of payments infrastructure.
• Flexible, fully remote environment with opportunities for growth.
• Be part of a company shaping how stablecoins are used worldwide.