Transaction Monitoring Specialist (junior) at FYST, Remote (Global)

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WHAT YOU’LL BE WORKING ON

• Transaction monitoring: track payment flows in real time, detect suspicious or fraudulent activity, and escalate incidents when needed.
• Provider activity monitoring: oversee payment providers’ performance, quickly identify service outages or degradation, and coordinate timely responses.
• Limit monitoring: control transaction and volume limits to prevent breaches or excessive exposure.
• Alert management for new merchants/solutions: configure and react to alerts during the onboarding of new merchants or the launch of new payment methods.
• Incident management: allocate responsibility when providers are down, calculate potential losses, and escalate critical cases.
• Disabling methods/acquirers: execute requests to disable payment methods or acquirers from Risk/Compliance/Operations teams.
• Refund processing: perform refunds upon requests from merchants or internal departments.
• User documentation requests: collect and verify user documents for chargebacks, KYC, or fraud investigations.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• Previous experience in customer support, client services, risk, or monitoring is a strong plus
• Experience in fintech is a significant advantage
• Fluent Russian and good English (B2 or higher) with exceptional verbal and written communication skills.
• Strong analytical thinking and problem-solving abilities, with the capacity to make fast, effective decisions under pressure.
• High sense of responsibility and attention to detail when working with large data sets and transaction flows.

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects – we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company’s expense – we favor the continuous development of our employees
• Remote type of work
• 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties.