Customer User Support

We are a small team, and we are just starting. We are looking for talented people who can help us build our culture, growth as a team, and solve technical/graphic challenges.

We are passionate about building visual tools and solving creative challenges.

What’s the job?

• Talk to users over text/chat.
• Have conversations with users over video calls.
• Support users in need by answering questions and guiding them to the solutions.
• Gather feedback from users.
• Work alongside the community team and the design/dev teams to find solutions to user requests.
• Identify and organize user feedback for bugs, requests, or suggestions.

Required Experience

• Experience (1+ years) with user support through text, voice.
• Understanding of the creative space.
• Understanding of the basics of 3d and design tools.
• Understanding of how the web-based apps work and how to identify issues on technical processes.