We’re looking for an experienced Software Developer, Full Stack/Mobile to join the Customer Service Platform team responsible for ensuring that all backend and cloud contact center systems are integrated, implemented, maintained, and optimized to ensure efficiency for the business.

You’ll be responsible for the configuration, optimization, and support of Hopper’s omnichannel contact center systems including Hopper’s back end, CRM, WFO tools, chatbots, and IVR call flows. We’re looking for a highly analytical and solutions-driven contributor to build viable and resilient solutions, as well as manage multiple projects of varying complexities with technical and non-technical cross-functional teams.

Minimum qualifications

• • • A strong background in Software Engineering (+4 years)
    • Experience developing and troubleshooting solutions with code/scripting (e.g., Python, Java, C#, .NET, Node.js)
    • Thorough understanding of working with microservices at scale, deep familiarity with at least one server-side stack (Scala or pure functional stacks preferred)
    • Experience in developing user-facing web/mobile applications and a passion for building engaging user experiences
    • A passionate focus on quality, writing testable and maintainable code that performs well for our consumers
    • Analytical and problem-solving skills to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
    • Effective at managing multiple projects/tasks of varying complexities, taking ownership, and delivering results while prioritizing customer outcomes
    • Experience building with REST APIs
    • Experience in Frontend Development using JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular
    • Comfortable making deep contributions to Android mobile development preferably using Kotlin

Preferred qualifications