Client Assistant Manager

Managing people, risk and capital to propel the world’s leading businesses forward. This is perspective that moves you. At WTW, we provide data-driven, insight-led solutions in the areas of people, risk and capital that make your organization more resilient, motivate your workforce, and maximize performance.

We work shoulder to shoulder with you, bringing diverse points of view and a deep commitment to your success.

The Role

The Client Assistant Manager works with and supports Client Manager to manage overall client service delivery and administration throughout the insurance issuance and renewal life cycle. This position is a client-facing role utilizing professional skills in General insurance to maintain and enhance middle-market client relationships while also insuring client profitability.

Main responsibilities:

• Develop Pre-Renewal Strategy and Proposals
• Schedule and facilitate documentation of internal strategy meetings, including outcomes and next steps.
• Examining Insurance proposals of prospects and existing clients
• Collecting background information and assessments of risk (where necessary, visit to the client before risk placements), analyzing information obtained to identify probable policies
• Negotiating terms, ratings on behalf of the client
• Deciding the Wordings of the policies, also scrutinize policy documents to avoid onerous or unagreed terms
• Review policy terms and conditions to ensure competitiveness and identify probable gaps
• Strengthen and consolidate existing business relationships with clients via prompt service delivery
• Claim administration through timely claim notifications, scrutinizing claims documents obtained from clients to identify problem areas (if any), manage client’s expectations and ensure claims settlement within time stipulated in the Service Level agreement
• Process weekly and monthly claims reports
• Reconciliation of clients & insurers balance/statement of accounts where there are discrepancies

The Requirements
• At least 3 years of general insurance experience in a client facing role required
• Middle Market insurance knowledge/experience (guaranteed cost) strongly preferred.
• Knowledge of insurance renewal end to end process and claims management
• Ability to review and understand coverage questions and insurance specification of contracts.
• Ability to effectively engage with carriers and clients to maintain renewal terms and existing business.
• Advanced Microsoft Office skills and fluency with other relevant online tools.
• Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current licensing status e.g. Associate Member of CIIN.
• Strong communication skills in English.

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.