Center Manager

About the job

JOB DESCRIPTION FOR CENTRE MANAGER

·     Manage and supervise the centre’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.

·     Coordinate process improvement and transformation process.

·     Facilitate effective clinical workflow development and implementation.

·     Manage, build, and develop a team capable of delivering the targeted results.

·     Develop standard operating protocols, monitor performance, identify areas for improvement and optimization and lead execution of related initiatives.

·     Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.

·     Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality and devise strategy to improve any shortfalls.

·     Develop and execute clear marketing and business development strategy.

·     Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.

·     Ensure all documentation, record keeping is carried out timely.

·     Develop centre budget and track performance against budget.

·     Manage and regulate stocks and supplies of consumables.

·     Ensure all payments, collections from clients are deposited to banks and maintain accurate accounting records.

·     Manage the overall security of the centre.

·     Manage maintenance with all third-party suppliers.

·     Ensure the centre has all regulatory permits and certifications.

·     Coordinate staff training.

·     Coordinate the efforts of clinical board and synergies activities with clinical partner.

·     Provide timely, detailed, and frequent reporting to the Company’s Board of Directors.