Description:

Job Title: Product Operations Associate

The Product Operations Associate will work closely with our stakeholders across the business and product teams to intake and route product requests. This is a full time position that is fully remote.

What you’ll be doing:

• Triage incoming product requests: from customers, stakeholders, and internal teams
• Route requests: to the appropriate product team or stakeholder for further action, ensuring clarity and alignment with current product goals
• Prioritize requests: Work with senior leadership product managers to prioritize requests based on impact and roadmaps
• Maintain request log: including incoming requests, their status, and relevant follow-ups to ensure transparency and accountability, and partner with Product Enablement to ensure requests are accurately added to the roadmap when appropriate
• Facilitate communication: Act as a liaison between stakeholders and product teams to ensure clear communication and expectations around requests
• Data and reporting: Provide regular reports on request volumes, response times, and key metrics, and request trends to help improve the triage and routing process.
• Process improvement: Identify areas for improving the request intake and triaging process, suggesting enhancements to increase efficiency and effectiveness.

What success looks like in this role:

• Triage product requests, assessing priority and appropriate owner
• Conduct preliminary discovery on incoming requests within a set timeframe
• Retain familiarity with active and historical requests in order to identify gaps in services and themes with requests
• Maintain data accuracy of product requests, including regular audits and follow up
• Build and maintain reports and dashboards that summarize requests, timelines, and priority
• Identify requests that need quick turnaround and raise awareness to appropriate stakeholders

What we expect from you:

• 1+ years of project management experience
• 1+ years of product experience preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders
• Basic familiarity with Software Development Lifecycle and product management tools (e.g., Jira, Trello)
• Organizational and multitasking abilities to manage high detailed requests
• Proven self-management, time-management and organizational skills
• Analytical mindset for prioritizing and decision-making

The target base salary range for this position is $109,760-$137,200, and is part of a competitive total rewards package including stock options and benefits. 

Benefits provided by Spring Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:Our Values