Description:

Job Title: Engineering Manager

We’re looking for an Engineering Manager for Identity Platform team at Zapier. We’re on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

Zapier’s teams are on a mission to revolutionize enterprise customers’ use of our product platform, these include (but aren’t limited to):

• Providing customers with an easy and intuitive way to onboard and offboard their users and configure permissions for granular access.
• Owning and delivering key, centralized Identity Platformed solutions around User Provisioning, Authentication, and role permissions.
• Integrating platforms throughout the product experience to enable Enterprise Admins low-effort visibility into account ownership, access, and control.
• Collaborating closely with Design, Product, and Engineering to create an intuitive, user-centric experience powered through internal API-first platforms.
• Continuously innovating and implementing new features for our customers, iteratively and efficiently to gather continuous feedback.

Constantly sharing learnings and insights with other teams, promoting knowledge exchange within Zapier.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

About You

• You are an effective team builder. This isn’t your first rodeo. You have at least four years of experience managing teams of at least 4-5 engineers Backend & Frontend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.
• You have experience with experimentation. Utilizing experiments to drive continuous improvements.  These include a combination of bold changes (”shark bites”) and smaller improvements (”fish bites”).  You understand how to optimize for rapid experimentation and follow-up iteration.
• You’re a product thinker. As an Engineering Manager, you’ve worked to set goals, metrics, and a strategy for a product-focused Engineering team. You push your team to prioritize impactful work to meet the company’s goals.  You can articulate how engineering-driven projects (aka addressing tech debt) help the team meet team and company goals, and can work with your product counterpart to prioritize them appropriately.
• You can keep track of, prioritize, and lead multiple projects. There’s no shortage of things you could be doing in a day. You’ll carve out time for functional projects and make sure they solve real problems the team faces — ideally making development even easier.
• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs, but if not, help build understanding around difficult decisions.
• You are a skilled engineering leader. You’ve got a strong background in leading a team of Engineers working in our stack (Python, Django or React, AWS infrastructure, etc.).  You understand how your team’s services work and can provide feedback on designs proposed by your engineers. You hold a high standard for operational excellence, monitoring service health and addressing issues.
• You’re adaptable. You’ve been in fast-growing companies and know how to build, change, and adapt to the needs of a company as it grows.

Things You’ll Do

• Work closely with your engineering function, peer design function, and product function to create a trio that tackles user problems and solutions.
• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
• Keep the leadership team informed on your team’s progress in ways that are easy and enjoyable to receive, like one-on-ones, update posts, and regular team hangouts.
• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills.
• Drive continuous improvement through sprint retros, process improvements, and removal of technical blockers.
• Ensure your team defines and executes technical solutions in alignment with Zapier security requirements, architectural guidelines, system design principles, and engineering best practices.
• Collaborate across various disciplines (Product Managers, Designers, Researchers) to help set quarterly roadmaps that will achieve business goals through engineering best practices.
• Actively recruit, onboard, and train new engineers at Zapier. This might involve tweaking the skills portions of interviews or writing better documentation.
• Keep in touch with customer needs by reviewing or participating in customer interviews, sales calls, and user testing sessions.