Description:

Job Title: Enrollment Manager

Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.

Enrollment Manager – lead by example and multiply your impact.

As an Enrollment Manager, you’ll be an important front-line leader of people who is not afraid to roll up your sleeves to do the job whenever necessary, while focusing the vast majority of your time on understanding, elevating, and optimizing the performance of your team.

You should be able to provide empathy and clarity in equal measure, giving tough feedback when necessary but striving to support teammates in whatever way works best for the individual in order to achieve the larger team goal.

Responsibilities: 

Accountable for the performance and day to day management of a team of 8-12+ enrollment advisors, who are responsible for maximizing enrollments while providing an exceptional applicant experience as prospective members learn about Virta, complete required enrollment steps, and embark on their metabolic reversal journey.

Responsibilities include but are not limited to:

• Constantly seek ways to improve your team’s Enrollment Conversion Rate, and Members Under Management, company OKRs
• Coach and develop teammates to provide exceptional service while quickly assessing and improving applicants’ levels of knowledge and readiness
• Regularly audit calls and provide clear, actionable feedback to teammates
• Regularly audit chat threads and enrollment queues to assess performance and provide coaching as needed
• Lead pod/team meetings to share learnings and nurture a culture of support and teamwork
• Cultivate Enrollment Advisor motivation and find ways to foster ongoing career development
• Engage with our technology systems to efficiently manage team capacity, output, and qualitative/quantitative performance
• Handle technical escalations from teammates (eligibility or other blockers) in a timely manner
• Cover for teammates out of office for sickness, vacation, etc.
• Partner with Senior Managers and cross functional partners  to drive critical business initiatives
• Answer teammate questions in EA Slack Channels
• Lead by example when it comes to applicant interactions, team and cross-functional communications, etc.

Requirements:

• At least 3 years of front-line management experience (preferably in healthtech)
• Experience in performance management
• Experience in customer service, admissions, enrollment, or consultative sales roles
• Demonstrated ability to build trust with and positively influence direct reports
• An ability to use both qualitative and data-driven insights to improve team performance
• Experience working autonomously and using best judgment in a fast pace environment
• Excellent written and spoken communication
• Facility with Google Apps; i.e., Gmail, Docs and Sheets
• Ability to analyze data in looker
• Basic understanding of jira ticketing system

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

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