Description

Job Title: Merchant Onboarding Specialist

The Merchant Onboarding Specialist is responsible for managing all aspects of merchant onboarding, ensuring a seamless experience from documentation to activation and sales enablement. This role involves close collaboration with growth managers, key account teams, and internal stakeholders to track onboarding data, resolve issues, and retain strong relationships with merchants. The ideal candidate will possess excellent organizational, communication, and problem-solving skills to enhance the merchant’s experience and support business growth.

• Oversee the completeness of merchant documentation, ensuring compliance with onboarding requirements.
• Register merchants on the designated merchant registration platform and ensure they receive their credentials promptly.
• Follow up to ensure merchants are fully activated and ready to begin sales.

Collaboration & Coordination:

• Work closely with growth managers and key account teams to align on merchant onboarding activities and timelines.
• Liaise with technology and product teams to resolve merchant-related issues promptly.
• Ensure seamless communication between merchants and internal stakeholders to enhance onboarding efficiency.

Data Tracking & Reporting:

• Track and maintain detailed data on merchant onboarding across all channels, from initial registration to activation and sales performance.
• Provide regular updates and insights to the Embedded Finance Lead on onboarding progress and challenges.
• Use onboarding data to identify bottlenecks and recommend process improvements.

Issue Resolution & Support:

• Address and resolve all merchant-related issues during and after boarding, collaborating with the tech and product teams as needed.
• Act as the primary point of contact for merchants during the onboarding process, providing support and guidance.

Merchant Retention & Relationship Management:

• Focus on ensuring merchants have a seamless onboarding experience that fosters long-term engagement.
• Build and maintain strong relationships with merchants to ensure their satisfaction and loyalty.

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• 2+ years of experience in merchant onboarding, account management, operations management or customer service roles.
• Excellent organizational skills and attention to detail for managing documentation and tracking data.
• Strong interpersonal and communication skills for engaging with merchants and internal teams.
• Problem-solving mindset with the ability to address and resolve issues efficiently.
• Proficiency in using onboarding and CRM platforms to track merchant activities.
• Proficiency in data analysis tools such as Excel
• Ability to work collaboratively in a fast-paced environment.

Why Join Us?

At Credit Direct, we are building a robust ecosystem that empowers merchants to thrive. As a Merchant Onboarding Officer, you will play a key role in ensuring a seamless onboarding experience, fostering long-term relationships, and contributing to the growth of our merchant network.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company’s profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees’ financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

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