Description

Job Title: Provider Relations Associate

The Provider Relations Associate is in charge of interacting with our medical providers, educating them on our processes, resolving escalations, and renegotiating appropriate tariffs with our providers.

Responsibilities

• Upload agreed tariff on respective providers’ profile on the admin dashboard.

• Resolve all internal and external tariff escalations for renegotiations promptly.
• Engage and acquire prospective providers.
• Train providers on accessibility and operations of the provider portal.
• Ensure credentialing and documentation of acquired providers.
• Respond and resolve complaints from providers promptly.
• Communicate with respective stakeholders changes to a provider’s status.
• Negotiate tariff with prospective healthcare providers (If necessary).
• Renegotiate tariff with existing healthcare providers (if necessary).

• Minimum of a first degree in Nursing
• 1-2 years experience in the HMO is an added advantage.
• Basic proficiency in the use of Microsoft Office tools
• Proficiency in data analysis and visualization (Tableau and Metabase)
• Strong negotiation and relationship management skills.
• Excellent communication skills.
• Willingness to travel when required

• Competitive salary and benefits package.
• Premium health insurance package
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

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