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Application Support Analyst at New Era Technology, Remote (Global)

The Application Support Analyst’s role is responsible for resolving system issues related to multiple applications. The position requires that the individual insurance business, accounting, or technical IT knowledge. Must be able to communicate and understand issues related to end user applications and insurance workflows.

Responsibilities:

• Manage incoming tickets related to business applications; prioritize and troubleshoot system problems and issues; maintain help desk knowledge base and deliver end-user satisfaction by providing excellent customer service.
• Partner with a team of geographically distributed developers, business leaders, and functional users on multiple initiatives.
• Build and maintain positive working relationships with team members, internal customers, and external vendors.
• Assist in system upgrades, installations, and testing of the applications in collaboration with vendors and implementation partners.
• Provide support for critical situations (in conjunction with senior personnel).
• Ensure environments (Dev, Test, Training) are setup correctly, are ready for team access per schedule, and are administered efficiently throughout the project phases.
• Ensure compliance with IT policies and procedures; support internal/external audits.
• Prepare a variety of written materials (detailed remediation steps, notices, reminders, technical standards, security policies, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• See that all reported issues are resolved quickly and efficiently
• Stay up to date on security risks and ensure corporate security
• Perform other duties as assigned

Knowledge, Skills and Abilities:

• Insurance Operations/Accounting knowledge or Insurance IT Support.
• Demonstrated ability to use Microsoft Office.
• Ability to develop and adhere to project timelines and to work under deadlines.
• Must be able to work independently with minimal supervision.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong organizational skills, excellent communication, and people skills.

Preferred Skills:

• 1-3 Years of Insurance Operations/Accounting knowledge or Insurance IT Support
• Experience working within ServiceNow
• Experience working with insurance applications (i.e. Sagitta, BenefitPoint, ImageRight, Conceptone, SurePath, Salesforce, AIM, Microsoft Dynamics CRM, Epic, AMS360, and other insurance business applications).

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